Assistant Manager
2 days ago
The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.
**_People Management_**
- Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
- Communicates with all shifts on day to day operations and critical areas of focus
- Assists with establishing and enforcing proper security procedures to reduce to ensure team memberand guest safety
**_Financial Management_**
- Assists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant
- Responsible for daily cash procedures and assists with financial reporting
**_Operational Management_**
- Assists with ordering of supplies and overall building maintenance and cleanliness
- Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
- Is able to enforce and comply with pre-established Tim Hortons operating procedures
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones.
- Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
- Manages team member scheduling to ensure adequate coverage on all shifts
- Understands the importance of supporting the Manager and presents a ‘unified front’ to all team members
**_Health & Safety_**
- Works in compliance with the occupational health and safety legislation
- Uses or wears personal protective equipment or clothing as required
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- Knows, understands and follows safe work practices and procedures
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Responds to and corrects unsafe acts and conditions
- Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
- Assists manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program
One year of experience preferred.
Schedule:
- Holidays
- Weekend availability
Work Location: In person
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