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Luxury Personal Assistant to Founder

3 weeks ago

Richmond, Canada Rome station Full time

**About Rome Station**

Rome Station is Canada’s most trusted Hermès resale destination. We specialize in rare, investment-grade handbags and operate a luxury retail in Aberdeen Centre, Richmond. As our boutique grows, we are looking for a detail-oriented, stylish, and highly dependable Personal Assistant to support the Founder in daily operations and client service.

**Role Overview**

This is not a typical retail job, it’s a high-trust and dynamic position supporting the founder of a luxury business. You’ll help with everything from retail daily routine to customer coordination, WeChat content, scheduling, and administrative support. If you're precise, proactive, and love fashion, this is for you.

**Responsibilities**
- Greet and host VIP clients in the retail, ensuring a smooth and high-end shopping experience
- Assist the founder with appointment scheduling, personal errands, and customer follow-ups
- Maintain daily store readiness: organize handbags, prep refreshments, tidy presentation
- Create and manage WeChat client posts and respond to messages in Chinese
- Provide basic admin support (filing, order processing, errands) using Excel and Word
- Help prep handbags for sale, packing, photography support, and care
- Occasionally modeling for social media (optional, but a plus)

**Requirements**:

- Mandarin Chinese required (written & spoken)
- 2+ years customer service experience
- Prior sales or luxury retail experience preferred
- Exceptional attention to detail and strong organizational skills
- Proficiency in Microsoft Excel, Word, and WeChat
- Discretion, professionalism, and emotional maturity
- Passionate about fashion and luxury handbags
- Experience in social media or self-modeling is a PLUS

**Position Details**
- Part/Full-time, in-person at Richmond retail in Aberdeen Mall
- Schedule includes weekends and occasional evenings for events
- Hourly wage + bonus opportunities
- Training provided, long-term growth potential in luxury retail

**To Apply**

Send your resume and a short note explaining why you're a great fit.

Bonus: if you have modeling content or personal fashion social links, feel free to include
- **At Rome Station, luxury is personal. We don’t just sell handbags, we curate stories, relationships, and lasting style. Join us.**_

Pay: $21.00-$25.00 per hour

Expected hours: 30 per week

Application question(s):

- Comfortable self modelling luxury content on social media?

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- Chinese (required)

**Location**:

- Richmond, BC V6X 4J7 (required)

Work Location: In person