Customer Service Representative/administrative Assistant

2 weeks ago

Maple Ridge, Canada Invictus Professional Snowfighters Ltd Full time

**Job Title**: Customer Care / Office Administrator
**Company**: Invictus Northwest Group
**Location**: Maple Ridge, BC

**About Us**:
Invictus Northwest Group is a leading provider of snow removal and property services across the Pacific Northwest. We’re known for our reliability, professionalism, and commitment to keeping our clients’ properties safe and accessible throughout the winter season. As we gear up for the 2025-2026 winter, we’re looking for a dedicated **Customer Care/Office Administrator** to support our team and clients during our busiest time of year.

**Position Overview**:
As the Customer Care/Office Administrator, you’ll be a key part of our operations team—helping ensure smooth internal coordination and outstanding client service. You’ll manage communications, assist with scheduling and dispatch, maintain administrative systems, and help resolve client issues with professionalism and care.

**Key Responsibilities**:

- Assist with scheduling and dispatching snow removal crews
- Maintain accurate records in our CRM (HubSpot experience a plus)
- Support the management team with day-to-day administrative tasks
- Monitor service requests and job progress, following up with clients as needed
- Assist with invoicing, payments, and basic bookkeeping tasks
- Resolve client concerns with a positive, solutions-oriented approach

**Requirements**:

- Prior experience in customer service and/or office administration
- Strong communication, organization, and time-management skills
- Ability to thrive in a fast-paced, seasonal environment
- Proficiency in Microsoft Office (Excel, Word, Outlook); CRM experience preferred
- Self-motivated and comfortable working both independently and with a team
- Strong attention to detail and ability to prioritize tasks effectively

**Preferred Qualifications**:

- Experience in snow removal, landscaping, property maintenance, or service-based industries
- Familiarity with scheduling and dispatching field teams

**What We Offer**:

- Seasonal full-time or part-time position, depending on availability
- Competitive compensation
- Supportive, fast-paced team environment
- Potential for long-term opportunities beyond the winter season

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Ability to commute/relocate:

- Maple Ridge, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Canadian: 1 year (required)

Work Location: In person

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