Generalist, Human Resources

We are seeking a **Generalist, Human Resources** to join **our **Vancouver** office**.

The Generalist, Human Resources plays a key role in the continued success of the Vancouver office through effective people management practices, coaching managers and counselling employees with the overarching goal of creating a great workplace experience.

**Key responsibilities**:

- Legal Support Services _Management_
- Oversees the Legal Support operations to ensure quality service levels are maintained and Lawyers have the optimal level of support to service clients.
- Manages employee relations matters in a confidential and respectful manner.
- Supports C-Suite Leaders on all HR matters related to the Vancouver office.
- Acts as the point of contact and escalation for all employee relations and performance management issues.
- Engages Lawyers, Business Services Leaders as required to ensure employee matters are resolved in a timely and professional manner.
- Provides guidance to people leaders and counsels employees.
- Talent_ _Operations_
- Contributes to the development and implementation of the Talent strategy and related plans for the Vancouver office, that support the growth and evolution of the region.
- Delivers the best Talent solutions to support the success of the business and improve the employee experience.
- Provides operational support to the Office Managing Partner, National Director, Talent Services and Regional Manager, HR.
- Makes recommendations on best practices and analyzes programs and data to identify trends to support management decisions around people
- T_otal Rewards and Disability Management_
- Responsible for managing compensation for Legal Assistants in the local office as well as career coaching for development purposes.
- Oversees the timely management of payroll and all employee lifecycle events.
- Oversees all disability-related matters working with the Total Rewards team.
- Performance Management _
- Champions the Performance Review process for the Vancouver office, promoting the objectives and expected outcomes of the process.
- Ensures year-end reviews are conducted in a timely and effective manner.
- Ensures appropriate follow-up and action on performance development plans.
- Conducts performance meetings with Legal Assistants both during formal annual process and regularly to provide feedback and recognition.
- Handles post-review data collection and report preparation for Directors and Managers.
- Conducts probation meetings with new employees at the end of probationary period. In conjunction with the Manager, provides feedback on progress and monitors and supports areas for development.
- Conducts exit interviews and prepares semi-annual reports.
- Recruitment and Onboarding _
- Supports hiring managers at the local level with their recruitment initiatives to ensure fit within the office, in collaboration with the national Talent Acquisition team.
- Monitors staffing levels and maintains a proactive approach to workforce planning for the Vancouver office.
- Special Projects_
- Works collaboratively with national HR team across the Firm on special projects and sharing of best practices.

**What you’ll bring**:

- Diploma/Degree in Human Resources Management, or other Business discipline and, completion of, or working towards completion, Human Resources designation.
- Minimum 3 years’ experience in a Human Resources Business Partner, Coordinator or Generalist capacity, ideally in a Professional Services environment.
- Minimum 3 years’ experience gained in a law firm as a Legal Administrative Assistant.
- Knowledge of Provincial Employment Laws and Health and Safety practices and legislation.
- Demonstrated customer service excellence developed in a fast-paced professional work environment.
- Adept at managing sensitive employee relations matters.
- Excellent organization and planning skills and experience.
- Adept at analyzing and synthesizing data to prepare reports for leadership.
- Ability to troubleshoot issues and develop a variety of effective ways to deal with service challenges.
- Takes personal ownership and responsibility for the quality and timeliness of work commitments.
- Innovative and creative problem-solving abilities, strong critical thinking skills.
- Upholds highest ethical standards of practice and professionalism.
- Excellent written and verbal communication skills, including engaging facilitation skills.
- Strong project management skills with the ability to create, execute, monitor and report back on priorities and budgets.
- Proven ability to build and manage positive professional relationships both internally and externally.
- Advanced technical skills in MS Office - Word, Excel and PowerPoint; HRIS systems.

**What we offer**:
We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks are competitive within the market as well as a work-life balance. We offer:

- A comprehensive Benefits package th