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Salesforce Pm/admin

3 weeks ago

Toronto, Canada Tata Consultancy Services Full time

**About TCS**

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model (GNDM), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

**Skills and Responsibilities**:

- Able to independently manage rollout of multiple Salesforce capabilities. Note: no direct engagement in development. Role is to ensure geo requirements are met by WW solution and related requirement, sprint, testing to Cutover engagement.
- Experienced in requirement elicitation and process mapping skills (Miro, Visio)
- Leading discussions with business and co-ordinate with WW team to build the right solution.
- Experienced in Sales Cloud

Experience Cloud (Partner Portal) Pardot and Mobile experience.
- Strong understanding of the constraints of Salesforce platform and best practices in delivering business requirements
- Experienced in leading UAT and Cutover activities and data setup.
- Familiar with Quip, Tableau and Wrike - Admin.
- Responsible to manage new user setup/deactivation, roles, profiles, permissions sets and security settings.
- Responsible for configuration changes, including (but not limited to): Flows, validation rules, price books, pricing rules, product rules, discount schedules, approval processes, fields, lightning page layouts and components, visual force, record types, dynamic layouts, apps, actions, custom settings, custom objects, custom fields, dashboards and reports, Sandbox environment management.
- Responsive for developing and maintaining report types, reports, dashboards, and workflows.
- Responsible for code/config migration using Dev Ops tools (for local instance), refresh and maintain Salesforce Sandbox instances when required.
- Responsible for data management activities - bulk data inserts/updates /deletes using Data loader and data imports/cleansing/deduplication.
- System Maintenance & Support including (but not limited to): Troubleshoot and resolve issues reported by users (support tickets), including identifying root causes, and implementing appropriate solutions. support tickets (as part of business team), Identify unused or under-utilized platform.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource