Enterprise Applications

ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services.

**Who we are looking for**:
Primacy will remain on the fundamentals of great questions, good process, competent analysis, clear communication, team wins, and focused contribution to the company’s needs. No amount of education, training, or pedigree will substitute for a willingness to work together to contribute to the growth of the Salesforce team.

**What will you do**:

- Foster an environment based on collaborative learning and development
- Provide tier two support for incoming Salesforce technical issues, bug fixes and assisting end users by obtaining additional information to properly solve issues and/or direct them to the correct business partners as necessary
- Regularly perform data loading, de-duping and cleanup procedures utilizing the data loader tool
- Create and manage Salesforce custom objects, fields, record types, page layouts, validation rules and Lightning components; managing user records, profiles, roles, permission sets, and sharing settings; and configuring flows and approval processes
- Develop and maintain documentation of Salesforce solutions and business processes
- Provide guidance and support to Salesforce Admins and peers, including assisting with declarative reviews
- Convert workflow rules and process builders to flows while understanding the business context
- Collaborate across teams to understand complex business problems and assist with technical solutions.
- Work closely with Sales and Operational team leads to identify usage problems and craft technical / communication plans to fix
- Learn business functions and how they relate to one another by collaborating with both technical and non-technical resources.
- Follow Salesforce development lifecycle, utilizing Copado.

**What you will need**:

- Ability to articulate Salesforce functionality to audiences with little Salesforce experience.
- Proactive team driven mindset
- Ability to self-direct and independently problem solve
- Advanced understanding of the Salesforce platform and declarative tools
- Effective written and verbal communication skills
- Ability to assess information from multiple sources and resolve conflicts

**Required Qualifications**:

- 5+ years of technical support experience
- Bachelor’s degree in a relevant field
- Experience leading teams and delivering projects
- Experience working with various stakeholders
- One or more current Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, etc.)

**Preferred Qualifications**:

- 3+ years of experience acting as a Salesforce or CRM administrator and leading projects
- Business education and/or experience
- Additional Salesforce certifications (Advanced Administrator, Platform App Builder, etc.)

**What we offer**:

- Comprehensive benefits offerings for benefits eligible Teammates.
- Unique culture that truly values each and every Teammate.
- Career development and Future Growth Opportunities.

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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