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Salesforce Administrator

4 weeks ago

Toronto, Ontario, Canada Wipro Full time

Job Description

Job Title: Salesforce Administrator

City: Toronto

State/Province: Ontario

Posting Start Date: 11/25/25

Job Description:

Job Description

About the role:

We're seeking a client‑facing Senior Salesforce Admin to own production support and configuration across Sales/Service Cloud (FSC a plus). You'll triage incidents, drive RCA, deliver admin/config solutions (users/roles/permissions, flows, validation rules, case processes), manage sandboxes and releases, and partner closely with business and clients.

Responsibilities:

  • Troubleshooting and enhancing existing logic in SFDC
  • Providing declarative code for project-related deliverables.
  • Handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Completing regular internal system audits and prepare for upgrades
  • Managing Salesforce data feeds and other integrations
  • Coordinating the evaluation, scope and completion of new development requests.
  • Assisting in training of new users, and grow the skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements
  • Doing configuration with a high degree of efficiency and quality
    Interaction with application development teams and customer-facing resources

Education and Requirement:

  • 5-8 years' professional experience with supporting or troubleshooting applications with an object-oriented architecture.

  • Experience in configuration, customization, and data migration of Salesforce CRM application.

  • Experience handling Salesforce workflows, validation rules, email templates, roles, profiles, dashboards, reports

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Experience in Financial Service Cloud is preferred

  • Strong understanding of best practices and functionality
  • Strong data management abilities
  • Experience in SOQL queries
    Salesforce Admin certifications required

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity.