Salesforce Admin

4 days ago

Toronto, Canada CDW Full time

Key Areas of Responsibilities
- Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers.
- Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics.
- Be a bridge between the business and technology by advising on Salesforce best practices.
- Help maintain internal and end user documentation.
- Investigate and report on new features and technologies.
- Work off hours and weekends as instructed by the business.
- Participate in a rotational on-call schedule.
- Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning.
- Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure.
- Communicate effectively with Technology teams and associated Business Partners.

Education and/or Experience Qualifications
- High School Diploma or equivalent.
- 2+ years' experience with Salesforce administration

Required Qualifications
- Intermediate understanding of Salesforce Administration
- Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
- Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.
- Ability to understand, retain, and communicate routine information.
- Ability to compose materials such as detailed reports and work-related manuals.
- Strong troubleshooting skills.

Preferred Qualifications
- Salesforce Admin Certification
- ITIL
- SAFe Agile experience

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