Key Account Manager

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

Make a difference - join the LifeLabs team today

The Key Account Manager is field-based, responsible for building and maintaining effective long-term relationships with a defined portfolio base to ensure a high level of satisfaction and increase revenues. S/he will strategically manage portfolio and identifies, develops, and closes new sales opportunities while creating a demand for the organization's products and services by raising their profile with customers.

Acting as the primary contact for LifeLabs’ products and services, the Key Account Manager oversees a limited number of key/strategic accounts and maintains relationships with clients at the senior management or executive level.

This role is SIP eligible

This is a remote position with customer facing responsibilities within the B2B Client Engagement and Partnerships team

If the position requires more than 50% travel, it could be vehicle eligible as well

**Core Accountability**:
**Portfolio Performance Management**
- Develop and implement sales strategies for new account prospects to secure profitable new business, focusing primarily on higher margin prospects and new business opportunities within active and inactive accounts.
- Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth for specific territory through development of portfolio and customer business plans.
- Ensure compliance with sales automation platforms (Salesforce, segmentation tools, sales reports & dashboards), completion of mandatory training and goal setting.
- Define and measure leading and lagging KPIs to ensure clear accountability and the achievement of sales targets
- Owns providing timely feedback to underperforming B2B clients and early warning of risk to achieving quotas.
- Accountable for territory budgets
- Work closely with the team to strategize and build pipelines of quality.
- Participate in regular meetings with Sales Manager to review/coordinate sales efforts and build a territory business plan.

**Customer Relationship Optimization**
- Ensures that LifeLabs’ brand promise is delivered to our client
- Ensures that the Voice of Customer (VOC) is brought to our Portfolio Lifecycle Management and Product Development teams in a timely manner with accurate information to inform our decisions and manages reputational risk.
- Identify opportunities with prospective clients. Build and maintain strong client relationships with customer base.
- Leverage existing client relationships to expand service offerings in named accounts.
- Develop an understanding of all services and offerings and create product presentations as required.
- Report product sales and promotional activities to the Company on an ongoing basis;
- Utilize LifeLabs Customer Relationship Management (CRM) software and other productivity tools to plan sales calls, record customer interactions and capture new business;
- Respond to customer enquiries, concerns and messages in a timely manner
- Identify Key Opinion Leaders (KOLs) and develop/maintain long-term relationships within the healthcare community
- Respond to customer enquiries, concerns and messages in a timely manner;
- Facilitate feedback from clients, forwarding to the Company to support new test development and expand service offerings

**Required Experience**
- Bachelor's degree in business, Health/Life Sciences or a related discipline.
- 5-8 years of experience in a Key Account Management role with at least 3 years in a sales role
- Excellent communication skills
- Demonstrated ability to develop and sustain multilevel relationships in a complex environment
- Previous experience in a customer service or project management role an asset
- Experience with RFPs, Business Proposals, contract or vendor management an asset
- Demonstrated understanding of the public healthcare environment and its impacts on the laboratory business
- Ability to develop and execute territory plans
- Strong negotiation skills
- Excellent relationship management skill

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**Hiring Range**: $90,800 to $115,700

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