Technical Support Specialist

2 weeks ago

Port Coquitlam, Canada Evolution Technologies Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 5 years or more
**Work site environment**:

- Industrial/commercial (general)
**Work setting**:

- Urban area
- Business
**Tasks**:

- Assess client's needs and resources and recommend the appropriate goods or services
- Develop reports and proposals to illustrate benefits from use of good or service
- Utilize sales/marketing software packages
- Provide input into product design where goods or services must be tailored to suit client's needs
- Consult with clients after sale to provide ongoing support
- Train customers' staff in the operation and maintenance of equipment
- Resolve product and service related problems
- Troubleshoot technical problems related to equipment
- Read and interpret blueprints
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Provide customer service
- Provide clients with presentations on the benefits and uses of goods or services
**Computer and technology knowledge**:

- Accounting software
- MS Excel
- MS Office
- MS Outlook
- MS Word
- Spreadsheet
- Electronic mail
**Sales experience**:

- Medical equipment and supplies
- Dental equipment and supplies
- Pharmaceuticals
- Industrial machinery and equipment
- Transportation equipment
- Manufacturing and industrial products
- Fitness equipment
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Sitting
- Repetitive tasks
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Flexibility
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:

- Group insurance benefits

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