Support Specialist I

7 days ago

Port Coquitlam, Canada CLEAResult Canada Inc. Full time

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program - convert your recognition points into gift cards
- Employee Assistance Program - offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career

**We are looking for a talented individual**

To join our team as a Support Specialist I to help deliver a residential energy affordability and green-house gas reduction program in British Columbia. We are a close-knit team who are passionate about green-house gas reduction and enjoy working with each other and the public. As an Support Specialist I, you will work with the public to understand their needs and help them find the energy reduction strategy that works best for them.

**While this job is primarily remote there is a requirement to be in our Port Coquitlam office once every second week.**

**You’re a great fit if you are**
- Experienced in customer service, helping people work through problems and finding solutions
- A strong verbal and written communicator
- Experienced working on a call-centre line or in a customer facing position
- Experience in Microsoft Office, specifically Excel and Outlook
- Organized and a self-starter as you will be working remotely
- A strong verbal and written communicator. Demonstrated written and oral fluency in one or more of the following languages is a strong asset: Cantonese, Mandarin, Farsi, Punjabi or Tagalog
- Experienced with House as a System is an asset
- 1-2 years experience in a customer facing role
- Post-secondary education (preferred)
- Accountability and reliability

**Targeted Compensation Range**

$19-$22

**Currency**

CAD

**Type**

Hourly

**Compensation Range**

$17.10 - $26.00
**Currency**

CAD
**Type**

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

**Equal Opportunity Employer**

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

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