IT Technical Support Specialist

6 days ago

Coquitlam, Canada Canstar Fire and Flood Full time

**Why join Canstar Restorations as an IT Technical Support Specialist?**

Canstar is a Canadian restoration company, locally owned and operated since we opened in 1985 - we have 11 branches both in BC and in AB. We are a company who loves taking part in community events and we are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety and delivering a very high level of quality work to our customers.

We take good care of our customers and our team We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families

**What you'll be doing as an IT Technical Support Specialist....**

Reporting to the IT Systems Administrator, the successful IT Technical Support Specialist will help with installing and configuring of software and hardware, set up accounts and work stations, and troubleshoot issues and outages. Ensure security through access controls, backups and firewalls for Canstar Restorations as well as ABK and Norhaz. They will be responsible for IT Support and setting up new employees.

**_ Responsibilities..._**
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies

**_Requirements..._**
- Proven experience as a System Administrator, Network Administrator or similar
- Experience with databases, networks (LAN, WAN) and patch management
- Knowledge of system security
- Ability to create scripts in PowerShell
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
- Excellent communication skills ITIL Certification

**Nice to Have....**
- Knowledge of AWS
- Experience with ERPor large scale systems implementation support
- Experience with CRM

**Qualifications**
- Degree or Diploma in a computer-related field (Computer Science, Information Systems or equivalent)
- Minimum two years technical and systems management experience required
- Strong analytical and troubleshooting abilities
- Strong interpersonal and time management skills
- The passion to learn, share knowledge, and grow

**Perks of working for Canstar Restorations**

You'll be making a difference in people’s lives during a time when their home has been damaged.
- We have a great benefit program with extended health and dental for you and your family, RRSP matching, vacation pay and paid sick/personal days.
- We invest in your future. Tuition reimbursement program, career advancement and training opportunities to get you to the next step in your career
- Dog friendly offices

***Where**

Coquitlam Head Office: 78 Fawcett Road (next to the Hard Rock Casino)

***When**

Hours are Monday - Friday, 7:30am-4:00pm
- This position does have a component of after hours on-call shifts on a rotation basis. Industry is 24/7 and some after hours work is expected.

***How to apply

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