Flight Coordinator

ACASS, a leading provider of international business aviation support solutions is looking for a **Flight Coordinator **capable of coordinating and supporting activities related to the successful trip management of our aircraft fleet, working with internal departments, clients, crew, and service providers across the globe. Interested in a great career opportunity? This is it.

**Position profile**
Reporting to the Manager of Aircraft Management, you will be responsible for day-to-day activities surrounding the smooth operation of our aircraft fleet by seamlessly coordinating with clients, crew members and suppliers.

In this full-time role, you will enjoy an attractive salary, benefits (medical and dental), training, mentoring and excellent opportunities for career advancement in a well-established, fast-growing company.

**Key responsibilities**
- Receive, qualify and quickly respond to client enquiries and trip requests.
- Verify and schedule destination airports that meet aircraft requirements (runway length, customs clearance, ground handling equipment, etc.)
- Coordinate and support daily activities related to ACASS’s fleet trip management (i.e. transmitting customs information, handling arrangements, special VIP travel, catering arrangements, etc.)
- Track and follow up on aircraft fleet movements.
- Proactively update clients of unforeseen issues that could affect the schedule and provide alternative solutions.
- Conduct fuel price comparisons and arrange fuel releases for our aircraft.
- Create and update trip sheets outlining the FBO, fuel, catering, ground transportation and key information required for client, crew, dispatch, etc.
- Create and maintain strong professional relationships with colleagues, clients, crew members, suppliers, and other stakeholders.
- Liaise with the Charter Coordinator on charter requests.
- Support and assist crew on on-going trips.

**Qualifications & skills**
- A capable, energetic self-starter proficient in managing multiple projects and tight deadlines and efficiently prioritizing tasks.
- Proficient in Microsoft Office Suite software and competency in, or ability to quickly learn, scheduling and database systems.
- Dynamic, personable, resourceful, and eloquent with the ability to engage with and relate to diverse personalities and cultures.
- Able to maintain a calm demeanor in high-stress situations.

**Requirements**:

- Prior and similar experience in the aviation industry is required.
- A minimum of two years of relevant business experience in a fast-paced environment.
- Excellent English communication and customer service skills are a must.
- Previous experience as a project coordinator is preferred.
- Must be able to work shifts to cover 24-hour x 7-days departmental operational needs.

**Working at ACASS**
ACASS is a worldwide provider of best-in-class corporate and private aviation support services, including flight crew staffing, aircraft sales and management. Since 1994, ACASS has supported a global client base that includes heads of state, VIPs and Fortune 500 corporations.

We offer a fast-paced, dynamic and multi-cultural work environment that is friendly, vibrant, positive, professional and service-driven. Our organizational culture is characterized by energy, respect, collaboration, authenticity, pride, and a very strong sense of team and community. Working in a beautiful, upscale office, team members
enjoy a variety of work perks, including a fully equipped kitchen, in-office gym with showers, and online access to virtual healthcare services. More than just geared to customers, ACASS’s slogan OWN YOUR JOURNEY® also applies to team members who can realize their full career potential in an inspiring work environment they are proud of.
- ACASS embraces diversity, equality and inclusivity in the workplace and is committed to employment equity. Our goal is to attract, develop and retain highly talented team members from diverse backgrounds, including women, people with disabilities, Aboriginal peoples and visible minorities._

**Benefits**:

- Company events
- Company pension
- Dental care
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Aviation: 2 years (preferred)

Work Location: One location