Automotive Service Advisor

5 days ago

Guelph, Canada Guelph Infiniti Full time

The Service Advisor is the repair/warranty customer service interface for the automotive dealership. Working with other departments to provide the most comprehensive service to vehicle owners when they engage with us. Working in a fast paced dynamic environment that requires you to be at the top of your game each and every day.

Functions include but not limited to:

- Customer Relations
- Sales/Marketing
- Interdepartmental Relations
- Collecting Diagnostic Information
- Quality Auditing
- Process Service Information
- Scheduling

You will need;
- Ability to receive customers with courtesy and efficiency
- Knowledge of appropriate telephone techniques
- Ability to answer customers' questions on the phone
- Ability to encourage vehicle service/maintenance and problem prevention with customers
- Ability to educate customers concerning vehicle service/maintenance and problem prevention
- Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding
- Ability to properly document customer concerns on customer service orders
- Knowledge of warranty and service/insurance policies
- Maintain up to date knowledge on new products by reading bulletins and watching videos
- Ability to estimate time of service or repair job for purposes of efficient scheduling
- Ensure that all services sold are completed correctly, on time and at the price quoted.
- Ability to readily work with numbers, mathematics, high-dollar amounts
- Process payment for services.
- Previous Nissan/Infiniti or foreign vehicles experience
- CDK software knowledge

If you are passionate about customer service and need to be active please submit your resume. Accommodation in the interview process is available upon request.

**Job Types**: Full-time, Permanent

**Salary**: $35,028.00-$74,154.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
MANDATORY VACCINATION POLICY. Daily pre-screen, masks and social distancing.

**Experience**:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Ontario G Driver's License (required)

Work Location: One location

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