Service Advisor

2 weeks ago

Guelph, Canada Eknors Auto Inc Full time

Looking for a positive change? Somewhere you enjoy going to work & can take pride in what you do? Join Eknors Auto Inc

**Wages starting at $18-$22/hour (based upon experience) with additional commission pay as well.**

Eknors Auto Inc. is looking for an experienced full time Service Advisor to join our growing team You will play a key role in curating the service experience for our valued customers who service their vehicles at our dealership. Your love of cars &
dealing with the public coupled with your commitment to delivering the highest level of customer service will ensure your success as a Service Advisor.

Summary:
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer
service and communication skills are essential to success in this position and in enhancing the customer experience.

Main Responsibilities and Tasks:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Schedule Service Appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Assist Customers with their vehicle needs and inquiries
- Explaining warranty policies and recommended maintenance schedules to customer
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Experience in a similar role is considered an asset.
- Valid driver's license for province of employment.

Our offering includes
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Flexible work hours
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Salary**: $18.00-$22.00 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

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