Membership Sales and Administration

**Membership Sales and Administration**
Les Cahter Family YMCA
356 Rymal Road East
Hamilton, Ontario L9B 1C2

**Starting Salary**: $34,424.00 annually
**Position Status**: Full-Time with benefits and a complimentary YMCA membership

**Placement Start Date**:Immediate

**Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**:
This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and play a key role in the day-to-day support on the membership desk.

In addition, this position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service
- Conducts group/personal financial assistance interviews in conjunction with the Membership Manager exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency situations and being the acting Manager for the branch

**Qualifications**:

- Standard First Aid and CPR-C
- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters check, issued within the past six months

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

**If you are interested in this position, please visit this page**:
to complete the YMCA Employment Application form and follow the instructions for submitting your cover letter and resume, along with documentation to verify requirements of the position.

**We thank all applicants, however, only those considered for an interview will be contacted.**

**Salary**: From $34,424.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site childcare
- On-site parking
- Paid time off

Ability to commute/relocate:

- Hamilton, ON L9B 1C2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person