Account Manager

**Position Summary**

Account Manager plans to leverage STIMs' position with the customers and to further penetrate relationships and increase sales. Per Customer (Account); track and manage inventory, A/R, NC/NR parts, NCR, RMA, Customer Satisfaction issues and performance metrics. Negotiate Supply Agreements and other contracts as required. Develops and refines market position through effective communication with both external customers/supplier and internal teams.

**Responsibilities & Duties**
- Provide sales & service for STIM, by creating and presenting product technical information to the existing and potential customers, coordinating customer project needs, providing product delivery information, addressing specification questions and engineering issues to achieve the design wins necessary to increase opportunities and maintain good customer relationships. Develops innovative resolutions to problems.
- Collaborate with customers’ design engineers and Purchasing teams, as well as distributors and independent manufacturers’ sales representatives to ensure timely response to assigned customer program needs. Written and verbal communication with individuals in these functions is the primary means to fulfill this responsibility.
- Cost Accounting: Execute detailed cost accounting activities, ensuring meticulous analysis of margins, manufacturing variances, and purchase price variances. Your expertise will guarantee accurate insights into our cost structures, enabling us to optimize our operations.
- Strategic Quoting Support: Provide invaluable financial analysis for quoting activities and proposals of varying complexities and contract types. These assessments will directly influence our approach to new business opportunities.
- Continuous Process Enhancement: Drive improvements in the accuracy of product costs by proactively managing product cost data. Regularly assess changes in product design, raw materials, labor, and manufacturing methods to determine their impact on costs.
- Root Cause Analysis & Variance Explanations: Conduct in-depth root cause analyses, ensuring the accuracy and completeness of standard costs. Prepare insightful variance explanations, guiding management through expense drivers and offering strategic control recommendations.
- Month-End Activities: Contribute to month-end cost accounting close activities, ensuring financial accuracy and compliance.
- Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions.
- Primary lead aligning stakeholders on deliverables, managing communication, championing meetings, and ensuring updates are provided to the customers in a timely manner.
- Ability to read, analyze, and interpret general business documents, contracts, terms and conditions, technical procedures, and/or regulations furnished in written, oral, diagram or schedule form.

General understanding of financial concepts (i.e., budgeting and analysis) as well as planning, scheduling, and forecasting knowledge.

**Qualification**
- University/College degree and applicable sales experience is an asset.
- Knowledge of sales techniques, international business, and project management.
- Ability to communicate effectively both orally and written, with customers, co-workers, and business contacts in a courteous and professional manner.
- Minimum of four (4) years of progressive business management and/or manufacturing operations experience.
- Two years in a Program Management role is preferred, but not required.
- Knowledge of manufacturing best practices such as Lean, 5S, and Kaizen is an asset.
- PC Proficiency in MS Word, Excel, Power Point and Outlook is essential and mandatory (Pivot Tables, V-Lookup, etc.) as well as other MS Office products.

Experience with ERP/MRP is an asset.

**HOW TO APPLY**

**Salary**: $40,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- B2B sales: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person