Sales Manager

**Who we are**

For over a decade, _**Coronation Recognition**_ and _**Centaur Awards**_ have been proudly served as the Lower Mainland’s premier destination for awards and recognitions. From sacred trophies to heartily crafted ribbons, custom signage to name tags, we help celebrate life’s big (and small) moments with care and creativity. Our work honors achievements, milestones, and community spirit, and we believe in doing it with **heart**. Whether it’s a championship, a retirement, or a personal goal reached, we believe every moment deserves to be remembered meaningfully.

We cultivate a workplace rooted in open communication and teamwork. We embrace change, and refine our approach as opportunities emerge, and create a supportive, tailored environment where every team member can shine. Joining us means stepping into a collaborative space where diverse businesses thrive together. We provide a forge for you to hone your skills, develop your expertise, and grow your career, all while contributing to our shared success.

**The Opportunity**

You’ll step into a key leadership role overseeing the sales and customer service teams across Coronation Recognition and Centaur Awards. With recent changes and evolving roles, we’re looking for someone who can bring **structure**, **clarity**, and **cohesion**to our growing sales function. You’ll guide a multi-location team, make symbolic appearances and help shape a culture rooted in strong communication and accountability.

Working alongside the President, Marketing Director, and Assistant Sales Manager, you’ll take ownership of internal leadership, relationship-building, and team performance. You'll also play an active role in client outreach and be responsible for driving 10% sales growth through KPIs, retention strategies, top account planning, and customer service development. This is a chance to step into a high-impact role and help define the future of sales.

**Who you are**
- Genuinely empathetic and easy to connect with, while also being clear and direct when needed.
- A grounded, self-led individual who brings steadiness, consistency, and quiet confidence.
- Experienced in B2B sales leadership, ideally in customized products or service space (e.g., events, manufacturing, or retail).
- **A builder of processes**: sees the big picture but enjoys designing the small steps to make it work.
- Skilled at identifying issues early and guiding others through change with clarity and patience.
- Organized, proactive, and naturally tuned into both people and performance.
- Comfortable holding space for others’ ideas, emotions, and concerns while _staying rooted in your own values_.

**Your Road ahead**
- **First 3 months**_
- Meet one-on-one with CSRs and Assistant Sales Manager Julie to understand roles, build trust, and identify where support is needed
- Connect with Marketing and Operations to understand Sales' role in our production process
- Establish a reporting rhythm with our President to review sales data and identify trends
- Learn core products—trophies, signage, name tags (with Bryan at CR) and ribbons / rosettes (with Janice at Centaur)
- Visit key accounts and begin building strong client relationships
- Begin building your own book of business by reviewing current outreach practices
- **3-6 months**_
- Start shaping the path toward our sales growth target, breaking it down into actionable steps across customer retention, team performance, and new business development
- Refine internal communication flows and customer service systems for better team and client outcomes
- Mentor CSRs through renewals, follow-ups, and customer retention plans
- Take ownership of select key accounts and shape outreach strategies with intention
- Co-lead meetings with Julie to drive shared accountability and performance clarity among the team.
- Address pain points in sales process, reduce friction and boost cohesion
- **By 12 months, you will**_
- Have built alignment between CR and Centaur’s sales functions, creating smoother collaboration and shared resources.
- Have launched new KPIs, refined follow-up systems, and account renewal strategies with clear progress toward our growth target
- Have developed outreach strategies with fresh ideas that successfully brought in new businesses.
- Be seen as a steady, grounded force who brings calm, clarity, and care to the team - your team will feel safe to address issues to you.
- Be playing a key role in shaping what the future of Sales looks like at CR and Centaur

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Expected start date: 2025-07-28