Volunteer Coordinator, Gm Ambassador Program

Volunteer Coordinator, GuardMe Ambassador Program (BC)
The Volunteer Coordinator will work collaboratively with other program Volunteer Coordinators, College & University Staff, and Ambassadors, to engage students, ensuring a memorable experience with the GuardMe suite of services. This role involves coordinating program logistics, supporting administrative tasks, and providing detailed reporting to the program director. This is a remote position that requires regular travel to our partner institutions located across Canada.
We are a community that recognizes people as our most valuable asset. We look for individuals who like working with and helping people and who are interested in long-term career growth within an established, successful company. The work environment is fast-paced and high-energy. You'll have a chance to communicate with others, as everyone's input is valued. The culture is truly collaborative. You'll be working with an established, award-winning team with an impressive track record.
If we still have your attention, please read through the responsibilities and qualifications and if you think you’re a good fit, we’d love to review your resume

**Responsibilities**:

- Enthusiastically represent the GuardMe suite of services and products on-site at campuses across Canada
- Client-facing activities including leading presentations and stakeholder meetings
- Contributing to long-term program engagement goals
- Nurturing constant feedback loops to assess program implementation strengths and identify areas for improvement
- Ensuring goals are met in areas including customer satisfaction
- Lead recruiting at partnering institutions to select GuardMe Ambassadors
- In collaboration with the program director and program manager, you will:

- Deliver a training program for the Ambassadors
- Provide ongoing support to the ambassadors, including regular meetings and touchpoints
- Support event planning for the ambassador teams
- Oversee the coordination of program logistics with the support of Ambassador teams
- Collaborate with other program Volunteer Coordinators, College & University Staff and Ambassadors to develop creative strategies to engage domestic and international students by ensuring a memorable experience
- Responsible for ongoing student interaction to provide support and ensure satisfaction with the GuardMe suite of services
- Provide support to other program Volunteer Coordinators, College & University Staff and Ambassadors on administrative tasks
- Responsible for providing the program director with:

- Reporting related to program metrics such as recruiting activity, Ambassador performance, marketing collateral & budget management
- Identification, evaluation and solutions for challenges and program improvement
- Detailed feedback on student and institutional interaction and feedback
- Contributes to projects and initiatives as directed by the Director of Student Support and Engagement Programs and/or Program Manager
- Read, acknowledge, and comply with all policies and procedures of the organization.
- Attend privacy and security training during your onboarding process, as well as annually thereafter
- If you become aware of an incident or potential incident that may result in the unauthorized access, use, copying, alteration, or disclosure of personal information that may be in the possession or control of GuardMe, immediately notify GuardMe's Privacy Office.
- Agree to work together with the Privacy Office to gather required information relevant to any privacy incident, implement any corrective actions as directed by the Privacy Office, and submit privacy incident reports to the Privacy Office, as necessary.
- This a work-from-home position
- Travel to our partner institutions and make connections with contacts. +

**Other Duties**: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education & Experience
- Minimum of 1-year experience in Student engagement, Program or Project Management, Coaching/Mentorship or Leadership role in a student organization with either a Bachelor's degree or equivalent combination of education and experience.
- Previous ambassador experience preferred.

Qualifications and Skills
- Located in British Columbia, should be able to commute regularly to the Greater Vancouver Area.
- Superior verbal and written skills in English
- Proven experience with the development and execution of program/project management activities
- Excellent working knowledge of the International Education field and/or Mental Health initiatives in a campus environment
- Proven ability to support and lead teams and implement initiatives
- Strong leadership and interpersonal skills with excellent verbal and written communication skills to:

- Build and maintain relatio