Program Analyst-electrification

The Opportunity:
**Company, Department**: Nova Scotia Power, Reg. Marketing Customer Sol.

**Location**: Halifax, NS

**Type of Employment**: Regular, Full-time (Hybrid)

**Closing Date**: January 30th, 2025

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of **Program Analyst - Electrification**.

The Customer Solutions Team is looking for a motivated and customer-focused **Program Analyst** to support electrification programs at Nova Scotia Power. In this role, you’ll own and analyze sales data to inform business operations, develop processes to enhance program efficiency, and lead the administration of key customer programs. Through collaborating with internal teams and engaging directly with customers you’ll play an impactful role in delivering an exceptional customer experience.

If you thrive on data-driven insights, process improvement, and creating positive customer outcomes, this role offers an exciting opportunity to make a difference.

Key elements of this role include:
S**ales Operations & Reporting**:

- Track and analyze sales performance metrics to provide actionable insights.
- Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
- Collaborate with the electrification team to optimize forecasting and define targets.

**Process Creation & Implementation**:

- Design and implement scalable processes to improve operational efficiency.
- Document workflows and standard operating procedures.
- Identify process improvement opportunities and lead initiatives to implement solutions.

**Program Administration**:

- Act as a key point of contact for customers, addressing inquiries and providing program-related support.
- Gather customer feedback to identify areas for improvement and enhance the overall experience.
- Coordinate with cross-functional teams to support program delivery and customer engagement.
- Manage program documentation, reporting, and data integrity.

These skills will make you successful:
To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:
**Education & Experience**:

- You have a post-secondary degree in business, commerce, finance, or a related field, and 1 - 3 years of relevant experience in a business analyst, sales operations, or program coordination role, or have completed a relevant co-op term.
- Experience working in energy and utilities and/or regulated industries is an asset.

**Skills and Capabilities**:

- You are committed, pro-active and organized. You are dedicated to exceeding the expectations of internal and external customers, always acting with the customer in mind.
- You are detail-oriented and have a strong analytical mindset. You thrive in using digital tools to solve problems and uncover data-driven insights to support strategy.
- Excellent communication skills in written and spoken English, with the ability to engage teammates and customers effectively.
- You are proficient in the Microsoft suite of programs and comfortable collaborating online or in-person.
- You are comfortable navigating ambiguity, tackling new and undefined challenges with confidence.

**Assets**:

- Proficiency with data visualization and reporting tools (e.g., Microsoft Excel, Power BI, Tableau).
- Familiarity with CRM platforms (e.g., Salesforce).

Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

The perks of joining our team? We offer:

- **Flexibility**: Hybrid work model with 2 flexible remote workdays.
- ** Health & Wellbeing**: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- ** Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- ** Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
- ** Competitive Compensation**: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company