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Inside Sales/customer Service Representative

2 weeks ago

Mississauga, Canada RS Breakers and Controls Full time

RS Breakers & Controls is an Original Equipment Supplier that provides excellent customer service and customized solutions. Our 35,000-square-foot warehouse stocks over 100,000 products, including MCC wrapper/buckets, panel switches, circuit breakers, bus plugs, distribution panel boards, and so much more. We stock products of all amperages and voltages to serve residential, commercial, and industrial needs.

**The Position**:
This is a full-time sales position based at our location in Mississauga, ON.

**Reports to**:
This position reports to the Sales Manager

**Responsibilities**:

- Prepare sales quotes/sales orders.
- Assist walk-in customers.
- Prepare return merchandise authorization forms (Sales returns).
- Build strong relationships and rapport with customers.
- Actively seek out new clients and other opportunities for growth.
- Use knowledge and training to ensure that the customer gets exactly what they need within their budget, as quickly and easily as possible.
- Provide superior customer service experience.
- Support shipping, receiving, inventory, and warehousing as required.
- Perform appropriate duties, as assigned by management.
- May require travel or site visits.

**Qualifications**:

- Minimum of 2 years' experience in a customer service or sales role
- Experience using and maintaining CRM software (Microsoft Dynamics 365) is preferred
- Experience generating quotations and cold calling.
- Sales and customer service experience in the electrical industry a definite asset
- Strong organization and communication skills
- General computer literacy
- A valid Driver's License and access to a vehicle is an asset.