Medical Office Receptionist/assistant with

**Company Profile**

We are a group Family Medicine practice in west Toronto with a beautiful clinic and friendly doctors, coworkers and patients. The core group have worked collegially together for over 15 years and are very welcoming to new hires.

**Job Environment**

This is a modern medical office in a secure building near St. Joseph's Hospital that is on two TTC streetcar routes as well as having free underground parking. It has an open concept reception desk with plexiglass divider, onsite lab and triage area, six exam rooms, and large sunny office with kitchenette at the back.

The charts and most communication are computerized to minimize the use of paper.

PPE is supplied and we provide a safe, friendly working environment for all.

**Required Education, Skills and Qualifications**

We require someone who is somewhat flexible with hours and available for some weekday evenings and Saturdays. Work-at-home and in-office shifts may be up to ten hours in length on some days. The hours per work week range from 20 to 40.

Venipuncture and lab specimen handling skills are mandatory. Injection experience and certification is not mandatory but would be a priority in hiring.

The job also requires telephone, computer and reception work, with a lot of patient interaction, so communication skills are highly important.

You must be comfortable and skilled at dealing with patients of all ages, from infants to the elderly.

English proficiency, ability to multi-task, and computer knowledge are necessary.

This job is most suitable for RPNs and laboratory technicians with OSMT / CSMLS certification.

**Job Duties**

The following is a more detailed list of possible tasks involved with this position. Your hours may range from part-time at 20 hrs/wk to full-time at over 40 hrs/wk based on need and performance. There are shifts where you will be able to work from home. Many duties are shared among other coworkers, but you must be able to work alone with one doctor during certain shifts:
Front Desk
- Responsible for all primary phone communication including answering non-medical questions
- Book and track completion of tests and referrals for all patients
- Check health card validation, address and phone number, and alerts/overdue fees at check-in
- Document all conversations when providing permitted medical advice along with patient’s response
- Patient call backs as instructed through EMR or other forms of physician direction
- If no response from patient after three days, send form letter and note regarding result
- If unable to contact and/or book patient within timeframe specified by physician for MD Callbacks, notify physician by written message

Computer
- Familiarize yourself with the present computer system (OSCAR EMR) including electronic faxing, printing documents, scanning, linking documents, searching roster reports, etc
- Continued proficiency with EMR and computer software as updates occur

Exam Room and Patient Preparation
- Review appointment list before each shift to ensure equipment and supplies are available
- Ensure that exam rooms are clean and stocked each day
- Clean and tidy rooms (new table paper, dispose of used supplies, wipe down any fluids, sanitize surfaces) after patient leaves and call the next patient in
- Weigh and measure patients for periodic health reviews, diabetic follow-ups and well-baby appointments
- Use automatic BP monitor to measure and record for patients who need blood pressure checked
- Chaperone breast and gynecological exams for male physicians or as requested

Lab duties
- Perform venipuncture (and injections if trained and licensed)
- Label specimens and requisitions and send to lab
- Complete information on requisitions that are familiar, eg. Pap Smears
- Set up Procedure and Pap Smear Trays
- Draw up vaccines as per Ontario schedule, ones brought by patient, and B12 or other injectables
- Maintaining and sterilizing equipment as per protocol

Medications and Sharps
- Maintain organization and tidiness of drug sample cabinets
- Check expiry dates on all pharmaceuticals at least monthly
- Follow protocols for disposal of outdated medications
- Proper disposal of sharps and sharps containers

Cleaning Procedures
- As per Infection Control Policy
- Maintaining tidiness of all parts of clinic, including waiting room, bathroom and lunch room during the workday. We have cleaners come in nightly to do waste removal and more deep cleaning.

Supplies and Ordering
- Keep ongoing list of supplies that need ordering
- Orders require 1 doctor signature before being submitted
- Confirm items received compared to order and put supplies away
- For paper and business items (tissue, paper towel, copy paper, toner, etc), inform doctor of need for purchase as soon as stock is low

**Job Types**: Part-time, Permanent

**Salary**: $16.00-$20.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Work from home

Flexible language requirement:

- French not requir