Medical Office Assistant/receptionist

2 weeks ago

Toronto, Canada Oxbury Medical Clinic Full time

**Job Title: Clinic Receptionist**

**Responsibilities**:

- Greet patients and visitors in a friendly, professional manner, ensuring a positive first impression of the clinic.
- Manage incoming calls, schedule appointments, and direct inquiries to the appropriate department or staff member.
- Maintain patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Coordinate patient check-ins and check-outs, verifying insurance information and collecting payments.
- Manage and organize patient appointments, follow-ups, and referrals efficiently.
- Assist in administrative tasks and data entry.
- Use Accuro, an EMR system, or similar to handle patient flow.
- Collaborate with medical staff to ensure smooth patient flow and address any patient concerns or issues promptly.
- Uphold compliance with clinic policies, procedures, and HIPAA regulations.

**Requirements**:

- A minimum of 1 year of experience as a receptionist in a healthcare setting or similar environment.
- Fast typer.
- Proficiency in Accuro and general office software (e.g., MS Office Suite).
- Exceptional interpersonal and communication skills to interact effectively with patients, staff, and external contacts.
- Due to patient demographics, ability to speak Mandarin Chinese is an asset but not required.
- Strong organizational abilities and attention to detail in managing administrative tasks.
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
- Understanding of patient confidentiality and compliance with healthcare regulations.
- High school diploma or equivalent required; additional certifications or training in healthcare administration preferred.

**Job Types**: Full-time, Part-time

Pay: $18.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

**Experience**:

- Medical Receptionist: 1 year (required)
- Accuro EMR: 1 year (required)

Work Location: In person

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