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Medical Office Assistant/receptionist

2 weeks ago

Kitchener, Canada Silvergate Medical Group Full time

Medical Office & Clinical Assistant

**Location**: Kitchener, Ontario
**Clinic**: Famcare Medical Centre
**Employment Type**: Full-time (part-time considered)
**Experience**: 1 year preferred
**EMR**: Juno

About the Role

We are a **newly established**, community‑focused family practice. This role is ideal for someone who leads with **empathy**, communicates clearly, and upholds strong **professionalism** while comfortably **wearing multiple hats** in a small, steady clinic. You will:

- Support physicians and nurse practitioners in delivering timely, patient‑centred care.
- Help **set up and refine** practical workflows (check‑in, results handling, stock and vaccine logs) and maintain safe, tidy exam rooms.
- Adapt to variable patient volumes at launch and step in across both front‑desk and clinical tasks as needed.

What You’ll Do - Patient Care & Clinical Support
- Greet, room, and prepare patients with warmth and sensitivity; practice trauma‑informed, culturally safe care.
- Perform observations and basic measurements**:vital signs, weight, height, BMI, waist circumference,** and **urinalysis (dipstick)**.
- **Phlebotomy/venipuncture**: collect specimens, label, and coordinate transport per lab protocols (asset if currently competent).
- **Administer injections** (e.g., vaccines, B12, medications) **under medical directives and within scope**, following cold chain, consent, and documentation standards (if competent).
- Conduct additional tasks as trained/authorized**:ECGs, rapid tests, swabs, point‑of‑care tests,** vision/hearing screens, dressing changes, suture removal.
- Prepare and turn over exam rooms; disinfect, stock supplies, and maintain equipment.
- Follow infection prevention and control (IPAC) procedures and safety protocols at all times.

Coordination & Communication
- Provide clear, compassionate communication to patients in person, by phone, and via secure messaging; support navigation, instructions, and follow‑up.
- Coordinate referrals, e‑faxing, requisitions, recalls, reminders, and specialist/diagnostic bookings.
- Manage results and messages in **Juno EMR** appropriately (assign, flag, and document per clinic policy).
- Support physicians with forms completion workflows and chart preparation.
- Use de‑escalation skills tactfully; maintain a calm, professional presence.

Administration & Operations
- Front desk coverage: check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services.
- Scan, index, and maintain accurate electronic charts; uphold **PHIPA** privacy/confidentiality.
- Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records.
- Participate in continuous quality improvement (CQI), safety huddles, and process optimization.

What You Bring
- **1+ year** experience in a primary care, family practice, community clinic, or ambulatory care setting (**preferred**).
- Demonstrated **empathy**, **listening**, and **clear written/verbal communication**; excellent patient rapport.
- Strong **professionalism**, discretion, and reliability with a proactive, solutions‑oriented mindset.
- Solid organization and time management; able to prioritize in a fast‑paced environment with attention to detail.
- **Clinical competencies** (assets): phlebotomy/venipuncture; administering injections; ECG; POCT.
- Current **CPR (Level C/BLS)** and proof of immunization per Ontario guidance (or willingness to update).
- Diploma/certificate in Medical Office Administration/Assisting **or** relevant healthcare training **preferred**.
- **International Medical Graduates (IMGs)** with relevant clinical experience are **welcome to apply**.

Nice to Have
- Knowledge of Ontario primary care pathways and community resources.

What We Offer
- Supportive, team‑based environment with mentorship and learning opportunities.
- Hands‑on clinical exposure and skill development within scope.
- Competitive compensation aligned with experience; **$18-$20 per hour**; benefits discussed during interview.
- Opportunity to contribute to a growing, patient‑centred clinic serving the Shelburne community.

How to Apply

**Subject line**: _Medical/Clinical Assistant — Kitchener_

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Application question(s):

- Do you have current experience and confidence in performing both phlebotomy and intramuscular injections?
- Do you have experience working as a Medical Office Assistant/Clinical Assistant in a family physician's clinic?
- Are you an International Medical Graduate (IMG)?

Work Location: In person