Medical Receptionist

**The Organization**:
We are a provider of high quality healthcare with 10 clinics in the GTA and Southwestern Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you a patient focused professional with excellent communication skills and clinic experience?

KMH Cardiology Centres Inc. is recruiting for a full-time evening Medical Receptionist role for our busy practise in Kitchener.

**The Accountabilities**:
The key accountabilities of the role include:

- Be the first point of contact for patients during their in-clinic experience
- Greet patients and visitors as they arrive
- Meet and achieve KPI and performance goals. Utilize Tableau daily to facilitate KPI attainment.
- Optimize clinic capacity
- Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed in a timely manner within pre-defined KPI’s for team.
- Manage patient check-ins, departures, enquiries and phone calls
- Accurately register patients by obtaining complete demographics, insurance information and consent.
- Schedule and confirm patient appointments and follow ups. Facilitate in clinic patient flow by communicating patients' arrival.
- Respond to patient inquiries in a courteous and empathetic manner. Build rapport with patients by responding to inquiries and communicate next steps to patient.
- Maintain attention to detail for all medical records. Scan documents into patient charts.
- Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
- Follow best practises in confidentiality and privacy of medical information
- Maintain a clean and organized reception area
- Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently
- Complete MRI bookings administration tasks including confirmations, chart checks and phone calls.

**Required skills and experience**:

- 1-year medical office experience
- Clinic experience is an asset
- Cardiology or medical imaging practise experience is an asset
- Education/diploma in medical office administration
- Demonstrated high quality, compassionate, customer centred experience
- Proven ability to work proficiently and independently in a busy fast paced environment
- Ability to establish priorities and achieve objectives with mínimal supervision
- Strong verbal and written communication skills
- Superior telephone etiquette
- Strong understanding of medical terminology
- Proficiency in technology including MS Office and EMR systems
- Excellent time management and organizational skills
- Ability to deal with sensitive information with a high degree of privacy and diplomacy
- Team orientation

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

The Medical Reception team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH. This role has extensive face to face patient interaction.

This is a full-time role scheduled for 5 days/37.5 hours per week as below:
Sunday 2.00 pm-10.00 pm

Monday 2.00 pm-10.00 pm

Tuesday 2.00 pm-10.00 pm

Wednesday 2.00 pm-10.00 pm

Thursday 2.00 pm-10.00 pm

This role reports to the Team Lead, Medical Reception.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

**Job Types**: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Evening shift

Application question(s):

- Do you have Cardiology or Diagnostic Imaging clinic experience?
- Do you have a diploma in medical office administration?
- Are you able to meet the schedule requirements of the position?

**Experience**:

- medical office: 1 year (preferred)

Work Location: In person