Rehab Administrative Lead

**HealthOne Medical Centre**, conveniently located a short distance from the North York Centre Subway Station, is currently seeking a full-time **Rehab Administrative Lead **to provide high-quality patient care to our growing community

**Job Summary**

In this exciting opportunity, you will play an integral role in ensuring the smooth day-to-day operations of the practice. The key responsibilities of this role include staying on top of all necessary administrative duties and regularly liaising between the service provider team & clinic management, while simultaneously delivering exceptional patient care to our growing community and coaching your team to do the same.

**Schedule**

40 hours per week, between Monday - Saturday.

**Responsibilities**
- Interact compassionately with all patients ensuring that they feel heard, accommodated, and encounter a 5-star experience at all times.
- Proactively manage and coach the rehab & wellness administrative team to maintain an engaged workforce that is delivering strong results.
- Efficiently handle front desk tasks with pristine detail, including but not limited to optimizing schedules, appointment confirmations, insurance billing and payment, and patient data entry.
- Contribute to smooth clinic flow and overall success of the business by providing administrative support to all practitioners as well as tracking performance metrics and identifying areas of improvement.
- Ensure adherence to existing policies & procedures as well as create systems or guidelines as necessary; train all new & existing team members on changes to support continued operational excellence.
- Collaborate with other practices and functions (ie. Marketing, Finance, Human Resources, etc) within the HealthOne organization.
- Actively seek out opportunities to improve and expand our patients’ experience in the clinic, while assisting the management team to maximize clinic performance and growth.

**Why Work with HealthOne?**
- Supportive & positive leadership team
- Opportunities for continuous development
- Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

**Compensation**
- Competitive hourly rate offered
- Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

**Requirements**:

- 3+ years of progressive administrative experience in the rehab & wellness field.
- Strong client service skills and impeccable communication skills.
- Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery.
- Self-starter, motivated by goals, and eager to wear multiple hats to be able to grow with us.
- Tech savvy and proficient with MS Office (MS Word, Excel, Outlook) and experience using a CRM/EMR, specifically Jane software.
- Ability to work the hours required (evenings and Saturdays).

**Nice to Have**
- Post-Secondary education in Kinesiology or a similar topic.
- Previous position leading a team and managing staff in a similar environment.
- In-depth knowledge of orthopedic devices & passionate about their benefits.

**Company Profile | About HealthOne Medical Centre**:
HealthOne Medical Centre is North York’s full service health facility that has been proudly serving Toronto for the past 8 years. We offer complete health care solutions for the whole family including family doctors, walk in clinic, cardiology, dental care, optometry, physical rehabilitation and much more. Our licensed professionals are dedicated to each patient and will provide the most comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne we truly believe in holistic health care and would like to offer our patients a wide variety of treatment options to maintain and increase their well-being. We are deeply committed to providing personalized health care services through an integrated approach to help patients achieve optimal health.

**Job Types**: Permanent, Full-time

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Rehab and/or Wellness Administrative: 3 years (preferred)
- JaneApp: 1 year (preferred)

Work Location: In person