Customer Service/ Dispatch Assistant

Transportation & Fleet - Customer Service Representative/ Dispatch Assistant

Vaughan - Keele/Langstaff

Competitive Salary based upon experience

Did you know that 34,000+ Canadians are directly employed in the recycling industry? Interested in becoming part of Canada’s workforce that’s shaping our environment?

HERE'S WHAT WE DO

As one of the fastest-growing metal recycling and management organizations across North America, Combined Metal Industries (CMI for short) sources and processes recycled ferrous and non-ferrous metals and ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all metals that enter our yards will create something new again We have multiple sites, located in North York, Vaughan, and Cambridge.

HERE’S WHERE YOU COME IN

We are looking for an organized and driven individual to join our Transportation & Fleet team. In this role, you will provide receive required information from customers regarding the pickup of material and communicate the information to the dispatch team. This is an opportunity for growth into a dispatcher.

SOUND GOOD SO FAR? HERE'S WHAT YOU WILL BE RESPONSIBLE FOR IN THIS ROLE
- Ensure customers have a exceptional experience
- Generate a run based on internal and external request
- Review information on generated runs for accuracy
- For same day requests, communicate with dispatch prior to confirming with customer
- Contact customer with any changes or delays expected with material pick-ups as requested by dispatch
- Respond to drivers who are presented with concerns at customer site
- Provide and or coordinate resolutions to customer regarding concerns or complaints
- Follow up with customer to ensure that resolution was satisfactory - Build credibility with customer, engender trust and “make it personal”
- Liaise with external carriers to set up requests
- Populate and maintain holiday schedules for customers/consumers to ensure efficiency in the team
- Ensure we get tickets from external carriers and pass along to IS admin for entry
- Entering misc. transportation/maintenance charges
- Keep relevant work instructions up to date with any changes
- Assist with dispatch tasks
- Maintain current external carrier rates that are relevant to runs being generated
- Populate runs being created with applicable rate.
- Close runs when required ensuring times and rates are accurate.
- Assist with administration of bin tracking program and liaise with traders and dispatch to resolve any concerns
- Assist transportation department with miscellaneous clerical tasks as requested
- Prepare reports as requested
- Back up Fleet Administrator
- Any additional tasks as requested

WHAT WILL MAKE YOU A VALUED MEMBER OF OUR TEAM?
- High School Graduate
- Post secondary education is an asset
- Previous experience in customer service or administration is an asset
- Strong customer service skills
- Strong English communication skills (written and verbal)
- Intermediate computer skills with MS Word and Excel
- Accurate keyboarding skills
- Organized, detail oriented
- Ability to multi-task
- Ability and desire to learn

A FEW THINGS ABOUT US/WHAT WE OFFER

**We want to provide you with the best including**:

- Competitive salary with an opportunity to realize a bonus based on performance
- Excellent benefits
- Performance-based salary increases
- A great team to learn from and unlock growth and career opportunities
- An inclusive, friendly and multicultural environment
- A progressive and approachable leadership team focused on winning and continuous improvement
- Brand-new state of the art recycling facility and offices in Vaughan (240,000 square feet)
- Games room & collaboration café
- A commitment to your health and safety and those CMI impacts
- A chance to give back to the environment and contribute to sustainability
- Free CMI Academy webinars and workshops to accelerate your professional development

Already picturing yourself in this role? We thought you might be Send us your resume and let us know how you would make an impact at CMI.

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for the next steps will be contacted. To stay in touch with CMI and keep up to date on all open opportunities, follow us on LinkedIn and Indeed

CMI is committed to providing reasonable accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs in all stages of the hiring process.*
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