Program Assistant

**Program Assistant, Job ID #5042**:

- North and Markham with support to other programs at JVS North location / 35 hours per week / Contract until March 31, 2026 / Starting ASAP / North and Keele & Finch_** Who is JVS**

Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee assistance program (EAP), opportunities for continuous learning and a variety of corporate discounts. JVS Toronto also offers permanent employees a generous vacation package, a pension plan in addition to paid sick time, family care and wellness days.

**Program Overview**
The **JVS Integrated Employment Services (IES)**, funded by MLITSD and managed by WCG, provides employment services to unemployed individuals of all ages, financial backgrounds and skills to help them gain and retain employment within their field or a related field. To achieve its goal, the program provides a range of services including one-on-one employment counselling, employment workshops, job development/placement services and job retention supports. In addition, IES collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services.

**We’re looking for someone who will**:

- Responsible for administration of the centralized client intake across JVS Toronto programs; coordinate recruitment and referrals, screen referrals for appropriate programs; understand the flow of client activities for all programs
- Provide information to potential clients and referral sources, along with promoting services and answering questions knowledgeably
- Support system/process implementation, including completing data entry in funder’s database and maintaining electronic file records
- Conduct regular follow-ups to track client progress, obtain relevant information on employment status, collect required documentation and keep accurate records of the outcomes
- Conduct the case closures in CAMS, Salesforce, CaseFLO/FFAI assuring all needed information and documentation is on file, meet the targets
- Set up and maintain up-to-date participant records and accurate filing systems, along with storage and disposal in accordance with JVS Toronto Privacy Policy
- Maintain tracking spreadsheets as well as utilize multiple database tools to update participants’ progress and outcomes including preparation of program reports
- Assist with organizing appointments, orientations, and workshops
- Provide front desk/ reception duties and customer service to all clients, employers and visitors
- Communicate and follow up with employers on financial incentive agreements, process reimbursement claims, flagging any missing documentation
- Assist with organizing events, outreach activities, etc.
- Other duties as assigned

**Minimum Qualifications & Experience**:

- High school education; Diploma or Certificate in Administration preferred
- 2 years of administrative experience
- Excellent administrative, data entry, analytical, interpersonal, and problem-solving abilities
- Computer literate with the ability to learn systems used by the agency (ie. EOIS, CaMS, CaseFLO, Salesforce); Proficient in Microsoft Office
- Strong technical skills and a proven ability to master new databases and tools
- Effective verbal and written communication skills with a proven ability to conduct research
- Strong organizational and time-management skills; detail oriented
- Customer service oriented and strong interpersonal skills; culturally sensitive
- A clear Police check is required for this position

**_
Qualified applicants are invited to submit their resume & covering letter here._**:

- We thank all applicants for their interest in our agency, however only those selected for an interview will be contacted._

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