Loss Prevention Agent

**Build a rewarding career with Steinbach Credit Union**:
Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

**An exciting opportunity awaits**:
As a Loss Prevention Agent you will ensure SCU’s Risk Tolerances are achieved and a consistent member experience is created through monitoring of daily delinquencies and responding to member and interdepartmental inquiries and requests regarding Credit Deferral Program.

**Responsibilities**:

- Monitor Consumer members accounts through daily system-generated reporting, ensuring company risk tolerances are being adhered to, while gaining efficiencies through centralized reporting processes
- Facilitate with various internal departments and respond to all Requests while following best practices, and when needed seek legal opinion with the support of Manager, Loss Prevention
- Participate in the preparation of departmental reports for tracking and record-keeping
- Maintain thorough knowledge of and adhere to credit union policies/procedures and all other legislative requirements in the areas of lending, risk management, security and fraud prevention
- Respond to staff inquiries and resolve questions and concerns wherever possible, referring more complex issues to the Manager, Loss Prevention
- Provide additional services as required
- Work collaboratively with colleagues to achieve departmental and organizational goals

**Qualifications**:

- Grade 12 Diploma, plus one to three years of job-related experience, or an equivalent combination of education and experience.
- Knowledge of regulatory requirements and legislation would be considered an asset.
- Excellent interpersonal skills, written and verbal communication skills
- Software proficiency
- Demonstrated negotiation, analytical and reasoning, prioritization, organization, time management, planning and follow-up skills
- Knowledge of SCU’s products and services would be considered an asset

**How we'll reward you**:
You can look forward to joining an organization that values teamwork and its membership. You will receive a **competitive** salary starting at $22.98**per hour**based on skills and experience. In addition you would be eligible for** variable compensation and matched pension plan**per SCU policies. You will also receive a great host of benefits, including:

- Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
- Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
- Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance

**Accessibility and inclusivity**:
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

**Closing date: March 09, 2025**: