Store Manager

Welcome to True Wireless Cell Pros

**About us**

Importantly, this role offers a competitive base salary plus an attractive commission structure, rewarding associates for their sales achievements.

**Key Responsibilities**:
**Customer Engagement**: Greet customers in a friendly manner and ascertain what each customer wants or needs. Answer queries regarding the store and its merchandise, including specifications, product comparisons, and pricing.

**Product Knowledge**: Develop and maintain a strong understanding of all products, services, and repair solutions offered. Educate customers on the benefits and features of our accessory range and repair services to encourage informed purchasing decisions.

**Sales Expertise**: Demonstrate products and show consumers how to maximize their features. Drive sales initiatives and achieve or exceed sales targets. Discuss warranties and replacement parts/services accurately to customers.

**Technical Assessment and Troubleshooting**: Perform basic on-the-spot diagnostic assessments and minor repairs (screen replacement, battery change, etc.). Guide customers through more complex repair or warranty services, coordinating with the technical team as necessary.

**Inventory Management**: Assist in managing accessory inventory, including counting stock, ordering, and restocking merchandise, and maintaining store visual standards. Help in loss prevention through proper sales procedures and inventory tracking.

**Service Administration**: Prepare accurate and timely documentation for repairs and services, including estimates, invoices, and receipts. Coordinate with suppliers and service providers for parts needed for repair.

**Quality Assurance**: Ensure all repairs meet or exceed quality standards. Follow up with customers to gauge their satisfaction and handle any post-repair/service issues.

**Continuous Learning**: Stay updated on the latest industry trends, devices, and accessories available in the market. Attend training and professional development sessions as required.

**Qualifications**:

- High school diploma or equivalent; post-secondary education in sales, electronics, or a related field is an asset.
- Previous retail sales or customer service experience preferred; knowledge in the mobile or electronics industry is a plus.
- Technical acumen with the ability to perform minor cellphone repairs; formal training in electronic repairs is advantageous.
- Strong communication and interpersonal skills, with an aptitude for understanding customer needs.
- Ability to work in a fast-paced, dynamic work environment and juggle multiple priorities.
- Proficient with basic administrative software and cash management principles.
- Commitment to continuous learning and improvement.

**Why Join Us?**

We offer competitive compensation, a commission on sales, and opportunities for professional development. Be a part of a forward-thinking team that values innovation and quality. With a wide range of products and services, our environment is a playground for tech-savvy individuals looking to make a mark in the cellphone industry.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.
- The company is committed to cultivating a diverse and inclusive environment. We believe in equal opportunity, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

**Salary**: From $16.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Cellphones: 1 year (preferred)

Work Location: In person