Loss Prevention Officer Ii

5 days ago

Steinbach, Canada Steinbach Credit Union Full time

**Build a rewarding career with Steinbach Credit Union**:
Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

**An exciting opportunity awaits**:
We currently have an opportunity for a **Loss Prevention Officer II** to join our team in our **Steinbach** branch. As a Loss Prevention Officer II, you will mitigate losses to the credit union by monitoring and assessing delinquent or overdrawn Consumer/Corporate accounts and initiating collection procedures as applicable.

**Specific Responsibilities**:

- Collect and compile information on the member's financial situation, determining the best course of action
- Initiate collection activities, including demands for payment, asset recovery, foreclosure of real property, write-off recommendations and initiation of legal action
- Prepare for court proceedings and represent the credit union in small claims court
- Manage bankruptcy claims/consumer proposals to minimize losses
- Process transactions, holds and record updates in the banking system
- Prepare departmental reporting
- Coordinate the allocation of recovered assets to maximize returns for the credit union
- Partner with other departments to implement strategies to minimize losses
- Handle questions and concerns from internal staff, while maintaining open communication to ensure a friendly and efficient work environment

**Qualifications**:

- Grade 12 diploma plus one year of formal education, plus 4 to 6 years of job related experience, or an equivalent combination of education and experience.
- Demonstrated negotiation, analytical and reasoning, prioritization, organization, time management, planning and follow-up skills
- Excellent written and verbal communication skills, interpersonal skills
- Software proficiency
- Working knowledge of the Builders Lien Act, Bankruptcy and Insolvency Act, Consumer Protection Act, Mortgage Act and Interest Act
- Certified Financial Collections Professional (CFCP) designation is an asset.

**Accessibility and inclusivity**:
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

**Closing Date: October 16, 2025**:

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