Tech Services Specialist

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day.

At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping. We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you do**

As the Tech Services Representative, you’re a champion of the customer experience on the retail floor and the Tech Services centre. You enable our work, learn, and grow culture for our customers and associates. Passionate about technology, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for installing, configuring, upgrading, troubleshooting and repairing computer hardware and operating systems. You help our customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest tech products, services, and trends.

**Specifically, you will**:

- Connect, share and partner with customers to identify solutions that cater to their needs and add value.
- Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
- Arrange service appointments, perform In-Store/In-Home computer upgrades, repairs and setups and follow up with customers.
- Facilitate repairs to be done by the Warranty Depot or third-party repair partners, to ensure an optimal customer experience.
- Provide training to associates on services knowledge.
- Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

**Qualifications**:
**Some of what you need**
- 6 months to 1 year of previously related experience is preferred.
- Technical system diagnostic and upgrades/repair experience is preferred.
- Working towards or successful completion of high school is preferred.
- Demonstrated skills in performing services/upgrades to all types of computers.
- Ability to communicate with and engage customers effectively using a variety of mediums.
- Proven track record of achieving customer service excellence and sales results
- Ownership of / access to transportation
- Technology savvy
- Curious
- Approachable
- Passionate Solutions Finder

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Learning & Development programs
- And more...

**Additional Information**
- A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
- We’ll also ask you to work a variety of shifts including evenings and weekends. Valid drivers’ license and a vehicle is an asset in some locations for this role.