Credit Solutions Officer

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba's largest credit unions and among the top 10 in Canada, with over $10 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member's individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits

We currently have an opportunity for a Credit Solutions Officer to join our team. As a Credit Solutions Officer, you seek to mitigate losses to the credit union by monitoring and assessing frequently delinquent/overdrawn retail lending facilities and accounts while looking for creative solutions to ensure the member is able to repay as agreed to the benefit of both the member and SCU.

Specific Responsibilities

• Collect and compile information to identify member's financial situation, assess repayment potential, and determine appropriate course of action
• Assess credit worthiness via credit investigations and financial reviews to safeguard member deposits and/or the viability of the credit union
• Initiate collection activities, including but not limited to demands for payment, asset recovery, foreclosure of real property, write-off recommendations, and/or initiation of legal action in accordance with established collection policies, procedures and time frames
• Process credit applications for members accurately and efficiently and when outside of discretionary limits, provide recommendations and/or obtain authorization from relevant lending authorities
• Maintain thorough knowledge of and adhere to credit union policies and procedures in the areas of lending, risk management, security and fraud prevention
• Deliver a needs-based style of service according to SCU's service delivery model
• Partner with Consumer and Corporate Lending staff to implement lending strategies that minimize loss while supporting the achievement of member financial health
• Respond to internal staff inquiries and resolve questions and concerns wherever possible, referring more complex issues to the Manager, Loss Prevention

Qualifications

• Grade 12 diploma plus one year of formal education, plus 4 to 6 years of job related experience, or an equivalent combination of education and experience.
• Working knowledge of financial accounting principles and knowledge of lending polices and regulatory environments
• Familiarity with Risk Management principles
• Software proficiency with SCU LOS system and collection software would be considered an asset
• Business acumen

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rates on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we'll work with you to meet your needs.

Closing Date: November 23, 2025

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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