Front Desk Concierge

**Front Desk Concierge & Client Experience Coordinator**

**Location: Vaughan, ON (York Region Only)**
**Full-Time | Boutique Fitness Studio | Immediate Start Required**

**Join Vaughan’s most prestigious private fitness studio, Pure Motivation Fitness (PMF), a 7,500 sq. ft. state-of-the-art boutique facility that has been transforming lives through Body Type Specific Personal Training and Nutrition Coaching since 2006.**
We are seeking a **full-time Front Desk Client Concierge** who is polished, professional, and thrives in a fast-paced environment serving high-caliber clientele.

**IMPORTANT - PLEASE READ BEFORE APPLYING**
- You do **not reside in** York Region (acceptable areas: Vaughan, Maple, King City, Thornhill, Richmond Hill, Woodbridge)
- You are returning to school in **September 2025** and cannot commit to 40 hrs/week
- You do **not drive** or have **reliable access to a vehicle**:

- You lack **administrative or reception/concierge experience**:

- You are **unable to start immediately** or have **travel plans between June-Dec 31, 2025**

**Key Responsibilities**

As the first and last impression of PMF, your role will be integral to maintaining our high service standards:

- Greet and assist clients with warmth and professionalism in a boutique, concierge-style manner
- Open/close the studio promptly at 9:00 AM and 9:00 PM
- Manage a multi-line phone system with articulate, polished communication
- Handle daily studio cleanliness & sanitization, ensuring our space reflects luxury and precision
- Manage appointment confirmations, payment processing, client invoicing, contract data entry, and daily inventory checks
- Post daily social media content (provided by ownership) and monitor inquiries
- Maintain reception, studio, change rooms, towel service, and front retail space appearance
- Conduct studio tours and support pro shop retail transactions with enthusiasm
- Perform daily admin duties including follow-ups, system data entry, member support, and stock replenishment

**Qualifications - Our Non-Negotiables**
- **You MUST be well-groomed, detail-oriented, and love engaging with people**:

- **1-2+ years in receptionist, concierge, or client-service-based roles** (fitness/hospitality is ideal)
- Enjoys fitness & is motivated to train at our studio 2-3x per week
- **Professional phone etiquette & fluency in English communication**:

- Administrative experience with tools like Microsoft Suite, Outlook, Google Doc
- Can multitask and adapt in fast-paced, client-facing environments
- Reliable access to a vehicle and the ability to work flexible hours (AM/PM/weekend
- Understands how to **serve an affluent clientele with discretion and care**

**Compensation & Perks**
- Starting at **$17.50/hr during training**, increasing to **$17.60-$18.00/hr**:

- **PMF Loyalty Bonus** after 12 months of service
- **$100 Health Benefits** after 10 months
- Complimentary **12-Month Cross-Training Studio Membership** (Value: $1,800/yr)
- Family Discounts available after 8 months
- Flexible scheduling across Monday-Saturday (40 hours/week guaranteed)

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We don’t want just a resume. We want to meet **YOU.**
**Send a 60-90 second video** introducing yourself, explaining why you’re interested, and why you’re a perfect fit.

**Job Types**: Full-time, Permanent

Pay: $17.50-$18.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Commission pay
- Retention bonus

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Do you live in the Following areas? Vaughan/Maple/King/Thornhill

**Education**:

- Secondary School (required)

**Experience**:

- Front desk/Administration: 2 years (required)

**Language**:

- Reads, Writes Fluent In English (required)

Licence/Certification:

- Drivers License & Vehicle to Drive To Work (required)

Work Location: In person

Application deadline: 2025-06-23
Expected start date: 2025-07-07