Front Desk Manager

**Front Desk Manager**

Please read THE WHOLE AD before responding

**ABOUT DEGAZON MUSIC**

Our growing music school seeks A-player talent. We’re not just about numbers—we prioritize transformative musical and personal growth.

As a leading three-location music school in the GTA, we’re a tight-knit community passionate about music, families, students, and teachers. Our goal is to enhance the lesson experience to match our members’ high caliber.

The Front Desk Manager oversees all front desk administrative tasks, implementing DeGazon Music policies with support from owners, managers, and staff.

**Shifts**: 30-40 hours/week, as scheduled during weekday hours (approximately 2:30 PM-8:30 PM) and Saturdays (8:30 AM-3:30 PM). Flexibility required for 6-8 hour shifts, 5+ days/week.

**Location**: 100% in-person role, split between our Kleinburg Studio (10449 Islington Ave, Vaughan, ON) and Caledon Studio (102 King St. W, Bolton, ON), based on scheduling needs. Own vehicle preferred for travel between locations.

**OUR IDEAL PERSON**

THIS LIST IS INCREDIBLY IMPORTANT....ONLY APPLY IF... you have most of the following things from the “Ideal Person List”
- Speaks and writes fluently in English with strong communication skills.
- Crazy organized but not pushy about it, detail-oriented, always professionally dressed and always punctual.
- Confident, loves tackling new challenges, and adaptable to a fast-paced, multi-location music school.
- Focused on awesome customer service, customer retention, while working to boost enrollment.
- Loves people, has strong family values, and works well with parents, teachers, owners, and staff across all school locations.
- Experienced with Microsoft Office and Google Drive, ideally with scheduling or studio management software, and eager to learn new things.
- Has great energy but can be calming in a busy environment, reliable, and trustworthy.

(If you do not have the experience and feel this job fits you perfectly please tell us why it fits and why you would be a great fit for our team.)

***:
This position is suited to mature, detail oriented, self-directed individuals with a flair for customer service and the ability to diplomatically manage customer expectations. Reporting to the studio owners and management, this position implements The DeGazon Music schedules and:

- Deliver exceptional customer service, hosting trial lessons, enrolling students, and providing administrative support.
- Maintain and manage teacher schedules across three locations.
- Follow operational policies and procedures while upholding a professional appearance and demeanor.

**SUMMARY OF EXPERIENCE**:

- 1-2 years of administrative or customer service experience preferred, ideally in education, retail, or hospitality.
- Strong organizational and communication skills to manage a fast-paced, family-oriented environment.
- No music school or teaching experience required; basic music knowledge a plus.

**KEY RESPONSIBILITIES (include, but are not limited to)**:

- Deliver exceptional customer service, enrolling students, setting up family accounts, and processing payments.
- Maintain and manage teacher schedules across three locations.
- Follow operational policies and procedures, ensuring accurate handling of payments and administrative tasks.
- Provide facility tours and explain policies to new and existing clients.
- Maintain daily communication with the School Director and admin team, updating weekly management reports.
- Ensure a welcoming, safe, and tidy environment, including reception, teaching rooms, kitchenette, and washrooms.

**REQUIREMENTS**:
Exemplary customer service and multitasking skills; focused and detail-oriented;
comfort with technology and registration systems; experience interacting with children; strong problem-solving and interpersonal abilities; friendly and adaptable personality.

**COMPENSATION AND BENEFITS**:
Medical, dental, and vision group health plan.

If you wanted to get a bit more insight into what we are about you can check out our Facebook page at:
A resume only says so much about a person, so while just submitting your resume is acceptable, submitting anything else you think is valuable would definitely be beneficial.

If you also feel the need to write up a few sentences explaining why you think this role is a fit, we would happily read that over (quick and casual is much preferred over a formal cover letter).

To express your interest, respond to this online.

**Job Type**: Salary: $21.00 to $25.00 per hour

**Human Resources**

DeGazon Music Studios

DeGazon Music Studios thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):

- Lives within 30 minute commute.

**Language**:

- and writes English fluently