Co-op/intern

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).**

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Specialty Health Network by Shoppers (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment

Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

**Job Overview**:
SHN is looking to hire a Fall Co-Op/Intern/Student within our Department of Specialty Programs. Within the business unit, the Student will have the opportunity to support the Patient Support Program and gain valuable experience by working on special projects and initiatives as assigned by the Manager and Senior Manager. The Student will effectively manage all assigned tasks and responsibilities within the required timelines.

**What you will do**:

- Support the day-to-day program needs through collaboration with the Program Manager and Senior Program Manager
- Schedule various meetings, prepare meeting agenda and meeting minutes
- Work with the Patient Operations department to manage and facilitate program requirements and file cleanup
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
- Undertake any other duties or responsibilities requested
- Be responsible for special projects

**What you will need**:

- Working towards a post-secondary education in a related field
- Ability to communicate effectively with all relevant Specialty Health Network teams
- Ability to work independently and as part of a team
- Excellent time management, organizational, and a keen attention to detail are required
- Ability to multitask
- Must be confident when using Microsoft Office 365
- Familiarity with CRM platforms is an asset (Salesforce)
- Previous Program Management and/or Project Management experience are assets
- Previous reimbursement, customer service, or clinical experience are assets

**Why work at Shoppers Drug Mart?**
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through _Academy_.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Temporary (Fixed Term)
**Shoppers Drug Mart Inc.** recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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