Medical Office Assistant

_**Join a purpose-driven, team-oriented healthcare clinic where your reliability, compassion, and attention to detail make a real difference every day.**_

We’re seeking a **full-time, career-minded Medical Office Assistant** who values long-term stability, compassionate patient care, and being part of a collaborative clinical team. You’ll play a vital role in supporting patient flow, managing electronic medical records, and ensuring respectful communication between patients and providers.

This is an ideal opportunity for someone who enjoys administrative structure, direct patient interaction, and working in a professional healthcare setting.

**What We Offer**:

- Competitive starting wage**:from $18.00/hr**, with growth potential
- **Stable weekday hours**: 8:00 AM - 4:30 PM, with an expectation for flexibility to open and close the clinic on rotation with your team and possible occasional weekend work
- Full training and onboarding provided
- An amazing work family

Following a successful 6-month probationary period:

- **Excellent health benefits**:

- **3 weeks paid vacation**:

- Optional **Group RRSP plan**

**Qualifications**:

- **Diploma in Medical Office Assistant** strongly preferred
- Previous experience in a medical clinic or healthcare setting is a significant asset
- Bachelor's degree strongly preferred, especially in science and healthcare
- Strong computer skills, familiarity with **Electronic Medical Records (EMR) an asset**:

- Eligible to work in Canada full-time year-round

**We’re Looking For Someone Who Is**:

- A **strong communicator** with excellent phone and in-person professionalism
- **Detail-oriented and organized**, even under pressure in a fast-paced environment
- Naturally **compassionate** and empathetic with patients
- **A team player** who takes initiative and shows long-term commitment
- Intuitive, **has common sense**, a **quick learner and worker (this is a fast-paced clinic)**:

- Committed to **prioritizing their physical and mental wellbeing** to support consistent performance and resilience in the workplace

**Your Main Duties Would Be**:

- **Check-in**: Greeting and accurately registering arriving patients in a prompt, pleasant and helpful manner, collecting and providing receipts for payments for non-insured tests, services and products
- **Doctor’s Schedule**: Responsible for scheduling and rescheduling patient appointments for your assigned doctor; accurately and intuitively communicating urgent and other patient messages to doctors in a timely, professional manner; maintaining patient medical records and confidentiality
- **Phone calls**: Operating the office switchboard by responding to incoming calls, taking and relaying messages, communicating general clinic information and responding to emergency calls according to established procedures in a timely, professional and pleasant manner
- **Surgery Slating**: Assisting the surgical coordinator by filling out eye history forms, tracking and organizing patients surgery paperwork for completion, scanning and accurately linking surgery paperwork to patients' medical charts, adding patient data to surgical scheduling software, and other assigned tasks
- **Faxes**: Triaging faxes for referrals and prescriptions, etc. in a timely, intuitive manner
- **Check-out**: Booking patient follow-up appointments, accurately entering billing codes, providing and assisting new surgery patients with necessary paperwork
- **Opening and closing** the clinic on rotation, performing related tasks as assigned
- **Performing other duties** within the clinic as assigned from time to time

**This Is a Great Fit If You**:

- Are looking for **a long-term, stable administrative role**:

- **Enjoy helping**patients and doctors, and being part of an awesome team
- **Align your values with GEM Clinic’s purpose** that it is important to foster an environment of well-being, with compassion and safety for all.
- **Build a fulfilling career at GEM Clinic**_

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person