Contact Centre Agent

5 days ago

Brossard, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+ years, we’ve grown into a significant operation of more than 80 sites across North America and Europe and 6,000 team members.

JOB SUMMARY

The Contact Centre Agent is responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Ensures the handling of incoming calls
- Assist with outbound calls as needed
- Responds to customer questions
- Route calls or requests that are outside the established framework to the right place
- Listens, analyzes and diagnoses the nature of the problems
- Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
- Ensure customer satisfaction
- Ensures that taking calls is a priority
- Communicates second and third level problems to the various internal levels
- Commits to maintaining harmonious relationships with customers and the internal team
- Other related tasks

**EDUCATION**:

- High school education or equivalent. Post-Secondary education an asset.

**EXPERIENCE**:

- 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required

**CORE COMPETENCIES**:

- Proven communication skills both verbal and written (English) & (French speaking is an asset)
- Ability to prioritize work assignments
- Knowledge of customer service
- Service oriented with effective customer interaction skills
- Strong analytical, interpersonal and leadership skills
- Strong knowledge of computer systems including WMS, Microsoft Office products
- Service orientated with strong customer service skills and commitment to quality of work

Join Our Team
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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