Analyst Benefits

2 days ago

Montréal, Canada LifeWorks Full time

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Job Description Summary

Responsabilities:
- Perform various validations of data entry and data produced by our administration systems and prepare and validate client reports
- Prepare, validate and send the benefits related payroll files to our clients, as well as the eligibility files to different carriers
- Respond to requests from clients, participants, and various authorized internal or external partners (2nd level contact center calls, insurer requests, etc.), taking care to communicate relevant information and to make appropriate follow-ups
- Prepare and send written communications to our clients' employees and retirees.
- Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control.
- Comply with the best practices available including standards of confidentiality and peer review.
- Be available outside of regular business hours to perform business systems testing, as required
- Participate in special projects (annual enrolment, certification of dependent children, change of rates) as well as new implementations, according to the needs of the department
- Maintain administrative procedures up to date and ensure that any changes are documented- Succeeding as a Analyst, Employee Benefits Administration will require the following core qualifications and skills:- University or college diploma in business administration or equivalent professional experience of at least 1 year
- Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.)
- Have initiative and excellent ability to handle and analyze databases, payroll files, insurer eligibility files and premium reports
- Bilingualism (English and French) and very good oral and written communication skills
- Enthusiasm, team spirit and ability to work without supervision and under pressure
- Good learning skills and professional judgment- #LI-JD1- #LifeAtTELUS- #HiringNowÀ propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.

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