Bilingual Benefits Analyst

6 days ago

Montréal, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The analyst works in a team and is responsible for providing administrative support to both clients and the team.

**Responsibilities**:

- Meet deadlines by organizing and prioritizing the assigned tasks.
- Participate in special projects (annual enrolment, certification of overage dependent, rates renewal) and new implementation as required by the department's needs.
- Comply with the best practices available including standards of confidentiality and peer review.
- Perform or peer review various validations of the data entering and the data generated by our administration systems
- Peer review the communication prepared for our clients' employees and retirees
- Peer review the benefits related payroll files sent to our customers, as well as the eligibility files sent to different carriers.
- Ensure the quality control of the various deliverables while meeting the deadlines.
- Support the analysts by performing analysis and bringing solutions for complex situations.
- Update the administrative procedures and make sure to document any changes (eg the Workbooks).
- Meet customer demands, along with the requests made by the participants and the various internal and external authorized partners (tier 2 requests from the call center, insurers, etc) by taking care to provide the relevant information and make the appropriate follow-ups.
- Minimum 2 years of relevant work experience
- University or college diploma in business administration or equivalent
- Exceptional problem-solving skills, documentation and multi tasking skills
- Excellent written and verbal communication skills in French and English
- Excellent teamwork skills - able to collaborate and build strong relationships with clients and internal teams
- Demonstrate enthusiasm, team spirit, strong work ethic and flexibility
- Ability to handle multiple urgent priority issues concurrently and prioritize conflicting demands without supervision
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility
- Ability to generate a sense of urgency and bring together appropriate teams
- Ability to understand and use current technology tools and have a very good knowledge of Microsoft Office (Word, Excel, etc.)
- Experience with Microsoft SQL scripts and SaaS is an asset.

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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