Dispatch Coordinator

Are you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company?
The Universal Group, recognized as one of one of Canada's best-managed companies in 2024, has an exciting opportunity for a Dispatch Coordinator to join our Dispatch team. Reporting to the Dispatch Manager, the Dispatch Coordinator partners with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic. As a Dispatch Coordinator, you will be primarily responsible for organizing daily dispatch for various job sites, working in compliance with all legal and safety requirements regarding the safe control of traffic and flagging personnel. Additionally, this position is responsible for administrative duties and any other tasks assigned by the Dispatch Manager to support the functions of business operations. Currently, we are looking to bring on a new Dispatch Coordinator to provide specific support with our Interior region (while working out of our Langley Operations office).
**What you will be responsible for**:
Place employees into jobs and send information to employees
Add premiums to the job when the employee is assigned to the job
Provide needed information and correspondence to Area Managers
Coordinate with subcontractors
Receive calls from traffic personnel reporting absence information
Accurately enter all absence details for traffic personnel into an Absence Form
Ensure proper callback protocol is followed via phone and with employees
Support tracking of availability of resources
Notify stakeholders when short or canceling jobs (with support of Area Managers)
Support coordination of rental equipment (with Traffic Employees)
Review weekend availability
Process time off requests and sick days
Review approved paid days to add activities
Paper timesheets and timesheet console
Track and provide availability of resources
Coordinate non-supply cancellations (when occurs same day)
Trainee placement coordination
**What you get from us**:
A large, growing company with room for promotion
Extended healthcare benefits available after probation
An RRSP matching plan (if applicable)
Free coffee in office
Parking on-site
**What we need from you**:
Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure
Knowledge of Windows Office Applications; Word and Excel
Telephone skills and mannerisms
Ability to multi-task and work under tight time constraints
Dependability and available for flexible working hours
Previous dispatching experience is considered an asset
Geographical knowledge or familiarity with the Interior region of British Columbia is an asset
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Why Universal Group?
The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Dispatch Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.
The Universal Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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