Team Lead Shop at Nait

**Please Note: This competition is limited to current salaried NAIT staff.**

The shop AT NAIT Team Lead is a key leader within the Bookstore team. Your time will be spent leading not only the front of house team but also supporting the bookstore back of house operations. This role provides daily direction to customer experience and warehouse staff, ensuring that policies and procedures are adhered to, and that goods and services move through our warehouse in a timely manner. This is a very collaborative role in a team environment. This role also ensures that digital support is consistent for all our customers.

**Key Responsibilities**:

- Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
- Be a Leader in loss prevention while training, inspiring and coaching team members
- Leading area team to ensure timeliness, accuracy and adherence to policies and procedures and key metrics such as labour or
- inventory adjustment costs.
- Lead the customer experience team in assisting our customers with resolving digital integration issues
- Be flexible to pivot and anticipate business needs while augmenting our service model as required based on operational needs
- Provide feedback to Managers and Supervisors regarding successful and concerning staff performance
- Support staff scheduling and the monitoring of labour costs
- Perform functions that support the customer experience, including actively engage customers, process sales, resolve customer concerns, exhibit strong product knowledge, uphold a welcoming store environment, support inventory management, and maintain excellent knowledge of the NAIT community and its resources
- Oversee inventory management to ensure proper stock rotation and reduce redundancies
- Provide direction and support for the warehouse team with daily/weekly workload where needed
- Actively promote non-academic product lines, such as apparel and giftware
Oversee and complete administrative duties, including processing packing slips, maintaining inventory records, addressing discrepancies, and ensuring accuracy of invoices to purchase orders, meeting audit standards is key
- Support our processes for receiving, counting, and merchandising product

**Skills & Abilities**:

- Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
- Ability to travel timely and reliably to NAIT’s satellite campuses, as required (license an asset)
- A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
- Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift

**Qualifications**:

- Completion of grade 12 or equivalent combination of education & experience
- Related post-secondary education preferred: Customer service-related training courses and / or supervisory training courses
- Experience in retail or customer service environment including supervisory experience
- 2+ years of experience working in a leadership capacity in a customer-focused field is an asset
- 3 - 5 years of experience working in a retail environment, both stockroom and front of house preferred
- Proficiency of standard computer programs, including Microsoft Office, and ability to operate and troubleshoot POS systems is preferred

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $41,486.38 - $51,603.24 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep II).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

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