Customer Support Technician

**Customer Support Technician - Be the Problem-Solving Hero**

**Location**: Olds, AB | **Shift**: Full-Time | Monday-Friday, 7:30 AM - 4:00 PM
- **Please note: This is not an IT position.**_

Are you a **mechanical guru** who loves solving problems and helping customers get the most out of their equipment? Do you thrive in a fast-paced environment where **no two days are the same**? If so, we want YOU on our team as a **Customer Service Technician**

In this role, you will be the **go-to expert** for troubleshooting, training, and providing top-notch support to customers. Whether it’s **helping diagnose a mechanical issue, coordinating warranty claims, or creating how-to guides**, you will be **at the heart of keeping our customers happy and their equipment running smoothly.**

**What’s In It For You?**
- **Competitive Pay & Benefits**:Great wages + up to 5% RRSP matching.
- **Safety is our top priority**:We ensure proper PPE, training, and procedures to keep our team protected.
- **Career Growth**:Training and advancement opportunities.
- **Work-Life Balance**:Consistent Monday-Friday schedule.
- **Positive Team Culture**:Supportive, collaborative environment.
- **Dynamic, Fast-Paced Environment**:No two days are the same.

**What We are Looking For**:

- Mechanical/Electrical Technologist or Technician (C.E.T. or equivalent experience)
- 3-5 years of relevant technologist/technician experience
- Proficient with MS Office; experience with Syspro is an asset
- Strong mathematical, mechanical, and diagnostic/troubleshooting skills
- Solid knowledge of electrical, hydraulic, pneumatic, and mechanical systems
- Excellent written, verbal, and analytical communication skills
- Ability to explain complex information clearly to internal and external customers
- Strong problem-solving skills; able to identify and implement effective solutions
- Capable of managing multiple tasks and meeting deadlines in a fast-paced environment
- Team-oriented with a positive attitude and willingness to learn
- Able to work independently and unsupervised for extended periods
- Leadership and coaching skills are an asset
- Committed to safety and continuous improvement in service and operations
- Adaptive to changing conditions and technologies in specialized areas

**What You’ll Do**:

- Accurately log all support calls in applicable software
- Troubleshoot issues and identify required parts; coordinate with Parts Sales
- Help resolve mechanical, hydraulic, electrical, and electronic system issues
- Collaborate with internal teams for timely technical support resolutions
- Create occasional custom how-to guides and instructional videos
- Assist with ProAll website-related inquiries
- Manage warranty RMA processes in Syspro (create, track, monitor, close)
- Support warranty claims by organizing and shipping parts
- Handle and resolve customer complaints efficiently
- Document equipment failures, service, and safety concerns
- Coordinate calibration and training schedules; assist with invoicing
- Provide technical reports on recurring warranty issues and customer feedback
- Process paperwork including RMA forms, sales orders, and pick tickets
- Liaise with engineering to close knowledge gaps
- Maintain professionalism, integrity, and strong customer interaction ethics
- Follow ProAll and manufacturing industry quality standards
- Contribute to a safe, positive, and team-oriented work environment
- Perform other assigned tasks and light-duty responsibilities as needed

**Why ProAll?**
At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you’ll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work

**Ready to Apply?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Vision care

Work Location: In person