Technical Support Manager

5 days ago

Olds, Canada Proall International Mfg. Inc. Full time

**Technical Support Manager - Lead, Innovate, and Drive Growth**

**Location**: Olds, AB | **Shift**: Full-Time |

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for solving technical challenges? ProAll is looking for a **Technical Support Manager** to lead our dynamic Customer Support team and help drive our commitment to quality, reliability, and service excellence.

**What’s In It For You?**
- **Competitive Pay & Benefits**:Competitive pay, 5% RRSP matching, and a 15% Employee Stock Purchase Plan, Bonus Plan
- **Comprehensive Benefits Package** - Including health, dental, vision, and life insurance
- **Work-Life Balance** - Keep your evenings and weekends free with a steady weekday shift.
- **Team Culture** - Work with great people who value teamwork and fresh ideas.
- **Work with Industry Experts** - Be part of a team that's passionate about innovation and excellence

**What We’re Looking For**:

- Mechanical/Electrical Technologist or Technician background (C.E.T. preferred)
- Minimum 5 years of relevant technical or technician experience
- Excellent communication and customer service skills
- Strong leadership and team management capabilities
- Proficiency with Microsoft Office (experience with Syspro is a plus)
- Ability to troubleshoot and understand hydraulic/electrical systems
- Bonus points for experience in PLC, HMI programming, and hydraulic/electrical design

**What You'll Do**:

- As the Technical Support Manager, you’ll be the driving force behind creating and maintaining an exceptional customer support experience. You’ll lead a skilled team to support customers through:

- Managing the Customer Support department, troubleshooting, and ensuring issue resolution
- Investigating mechanical, hydraulic, and electrical system concerns
- Coordinating across departments to deliver top-tier technical support
- Overseeing in-field service technicians and calibration operations
- Administering warranty processes and resolving claims
- Reporting on technical trends, recurring issues, and customer feedback

**Why ProAll?**
At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you’ll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work

**Ready to Apply?**

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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