Customer Support Technician

**Customer Support Technician - Be the Problem-Solving Hero**

**Location**: Olds, AB | **Shift**: Full-Time | Monday-Friday, 7:30 AM - 4:00 PM

Are you a hands-on problem solver with a passion for **mechanical systems** and helping others get the most out of their equipment? Do you thrive in a dynamic environment where every day brings a new challenge? If so, we want YOU on our team as a **Customer Support Technician**

In this role, you’ll be the go-to expert for **mechanical troubleshooting**, equipment training, and providing dependable support to our customers. Whether it’s **diagnosing mechanical issues**, coordinating warranty repairs, or developing step-by-step maintenance guides, you’ll play a key role in keeping our customers’ operations running at peak performance.

**What’s In It For You?**
- **Competitive Pay & Benefits**:Great wages + up to 5% RRSP matching.
- **Safety is our top priority**:We ensure proper PPE, training, and procedures to keep our team protected.
- **Career Growth**:Training and advancement opportunities.
- **Work-Life Balance**:Consistent Monday-Friday schedule.
- **Positive Team Culture**:Supportive, collaborative environment.
- **Dynamic, Fast-Paced Environment**:No two days are the same.

**What We’re Looking For**:

- **Tech-Savvy**: Experience in mechanical, electrical, hydraulic, and pneumatic systems.
- **Problem-Solver**: Ability to troubleshoot and think on your feet.
- **Customer-Focused**: Strong communication and ability to explain technical issues clearly.
- **Organized & Detail-Oriented**: Great at tracking tasks, prioritizing, and meeting deadlines.
- **Team Player**: Works well with others but can also handle tasks independently.

**What You’ll Do**:

- Register all call occurrences with detail in applicable software
- Troubleshoot customer issues by helping to identify which part(s) are necessary and working with Parts Sales to see it through correctly
- Investigate and help resolve mechanical, hydraulic, electrical, and electronic system problems and involve team experts when necessary
- Coordinate between teams to ensure timely resolution of technical support calls
- Assist in creating occasional custom how-to guides and videos
- ProAll website assistance
- Creating, monitoring, tracking, and closing out all warranty RMA issues within Syspro
- Assist with warranty claims by gathering, packing, and shipping parts
- Resolve customer complaints in a timely manner
- Gather and document failure information pertaining to equipment, service, and safety concerns
- Coordinate calibration & training engagement scheduling as well as invoicing when/where required
- Provide technical reports regarding repetitive warranty issues and customer feedback
- Process necessary paperwork such as RMA, sales orders, pick tickets, etc.
- Work closely with engineering to address knowledge deficiencies
- Maintain a high standard of professional knowledge, integrity, ethics and practices while interacting with customers, peers, supervisors, and other key stakeholders of ProAll
- Uphold and adhere to ProAll and manufacturing industry quality standards.
- Participate and maintain a safe and positive team environment.
- Perform all other duties as assigned and light duty tasks when assigned.

**Why ProAll?**
At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you’ll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work

**Ready to Apply?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person