Bilingual Fraud Officer

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**What's the opportunity?**

You will be responsible to support the bank's strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC’s risk mitigation strategy through the analysis and investigation of reported fraud claims with a role continuum opportunity that include Client card, Credit Card, VVD, Online and Telephone banking fraud.

**Please note: This is an onsite opportunity for applicants within commuting distance to the Montreal office.**

**What will you do?**

- Investigate different fraud type reported claims/transactions
- Ensure quick resolution of identified issues/gaps
- Connect with clients, internal and external partners concerning sensitive and investigative issues
- Accurately prepare required documentation for investigations files
- Take ownership and accountability for the resolution of escalated fraud concerns
- Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transactions/activities/attacks
- End to end process of claims investigation as assigned by fraud type
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

**What you need to succeed?**

**Must
- have**:

- Previous fraud experience
- Strong analytical and decision making skills
- Professional communication and telephone skills
- Multi-tasking, efficient and well organized
- Growth mindset and ability to use inductive and deductive reasoning
- MS Excel skills
- Ability to work the shift of 10am - 6pm Monday to Friday

**Nice-to-have**:

- Knowledge of TSYS, Camps, Client view, Iris, EIM, Application launch pad, Siebel, Cart, Certapay, Wires, Bess, TBS, On demand, and 7A.
- Query capabilities

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact

**Job Skills**

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

**Additional Job Details**-
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- **Address**:






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7101 AV DU PARC:MONTRÉAL-
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- **City**:






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Montréal-
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- **Country**:






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Canada-
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- **Work hours/week**:






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37.5-
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- **Employment Type**:






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Full time-
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- **Platform**:






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PERSONAL & COMMERCIAL BANKING-
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- **Job Type**:






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Regular-
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- **Pay Type**:






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Salaried-
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- **Posted Date**:






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2025-10-29-
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- **Application Deadline**:






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2025-11-13

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.-
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