Current jobs related to Bilingual Fraud Advisor Advice Centre - MONTRÉAL - Royal Bank of Canada
-
Bilingual Fraud Officer
2 weeks ago
Montréal, Canada Royal Bank of Canada Full time-- - **What is the opportunity?** As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Montreal Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform. **What will you do?** - Analyze and mitigate...
-
Bilingual Fraud Officer
4 weeks ago
MONTRÉAL, Canada Royal Bank of Canada Full timeJob Description What is the opportunity? As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Montreal Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform. What will you do? - Analyze and mitigate...
-
Insurance Advisor, Home and Auto
2 weeks ago
Montréal, Canada Brewin Dolphin Full time**Job Summary** **What is the opportunity?** A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work. We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by...
-
Fraud Prevention Advisor, Remote
7 days ago
Montréal, QC, Canada Desjardins Group Full time €51,520The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious...
-
Fraud Prevention Advisor, Remote
7 days ago
Montréal, QC, Canada Desjardins Group Full time €51,520The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious...
-
Bilingual Home Advisor, Rbc Advice Centre
15 hours ago
Montréal, Canada Royal Bank of Canada Full time**What is the opportunity?** As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador, your primary directive is to add value by acting as the...
-
Fraud Prevention Advisor, Remote
15 hours ago
Montréal, Canada Desjardins Full timeThe position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious...
-
Officier de Fraude Pour L'équipe Digitale Du
2 weeks ago
Montréal, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Bilingual Fraud Prevention Agent
6 days ago
Montréal, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Bilingual Fraud Officer
2 weeks ago
Montréal, Canada Royal Bank of Canada Full time-- - **What's the opportunity?** You will be responsible to support the bank's strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC’s risk mitigation strategy through the analysis and investigation of reported fraud claims with a role continuum opportunity that include Client card, Credit Card, VVD,...
Bilingual Fraud Advisor Advice Centre
1 month ago
Job Description
What is the opportunity?
You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto, Montreal, and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
What will you do?
- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
What do you need to succeed?
Must-have:
- Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have:
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.
What’s in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team.
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager
#ACDIPOSTINGS
#FRJobs
Job Skills
Account Management, Critical Thinking, Customer Service, Decision Making, Financial Services, Fraud Detection, Problem Solving, Relationship Building
Additional Job Details
Address:
7101 AV DU PARC:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-12-19
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
