Call Centre Agent

2 days ago


New Minas, Canada Bruce Automotive Group Full time

**Work setting**:

- Rural area

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints

**Computer and technology knowledge**:

- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Windows

**Transportation/travel information**:

- Own transportation

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure

**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

**Financial benefits**:

- Bonus

**Long term benefits**:

- Group insurance benefits
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)



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