Operator, Housekeeping Call Centre
2 weeks ago
Salary range: The salary range for this position is CAD $26.76 - $26.76 / hour Why Fraser Health?:
Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis Chartered Communities.
Our hospital and community-based services are delivered by a team of 45,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities. Learn more.
We are currently looking to fill some exciting opportunities for **Casual - Operators, Housekeeping Call Centre** to join our team at **Royal Columbian Hospital **located in** New Westminster, BC.** We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.
**Come work with us**
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
**Connect with us**
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.
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Detailed Overview:
In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems.
**Responsibilities**:
- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.
Qualifications:
**Education and Experience**
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
**Skills and Abilities**
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
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