Operator, Housekeeping Call Centre
1 week ago
Salary range: The salary range for this position is CAD $27.56 - $27.56 / hour Why Fraser Health?:
**Work Here, Live Here | Metro Vancouver and Fraser Valley, British Columbia**
**Come work with us**
In this role, you will work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package, and the rewarding opportunity to make a difference every single day in health care.
Detailed Overview: In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems. Responsibilities:
- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.
Qualifications**:Education and Experience**
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
**Skills and Abilities**
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
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